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Senior Consultant Automation Engineer(Application Performance monitoring)

3 months ago

Bengaluru, Karnataka, India Sapiens Full time

Location: Bangalore

Total experience: 6-10 Years

About Us

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers' compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens' digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 650 organizations, Sapiens' team of over 5,300 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information:

Roles and Responsibilities

· Configuration of Devices / Applications / Servers on Monitoring Tools such as, Whatsup Gold, Dynatrace, DataDog, Azure Monitoring, SolarWinds, Prometheus, Grafana

· Integration of Monitoring tools with Ticketing tools such as ServiceNow.

· Understanding about microservice base application and setup the monitoring through Azure insight or Dynatrace and Datadog

· Good Python, PowerShell, Terraform knowledge is a must is good to automate the manual task or develop plugin based on business requirement.

· Cloud Knowledge AWS and Azure.

· Good knowledge of Dynatrace and datadog to setup full stack monitoring.

· Level 2/3 troubleshooting of enterprise monitoring infrastructure for any issues related to monitoring including false positives, connectivity issues from monitoring server to device being monitored etc.

· Gather metrics and data points on operation performance to be shared with technical support staff, business analysts and leadership team; recommend opportunities for improvement.

· Identify improvement opportunities and drive automation.

· Identify opportunities to consolidate and to optimize tools.

· Develop, customize, and manage dashboard on POWER BI / MS Excel

· Lead project discussions with Technical Architects, Engineers and Vendors.

· On-call support for tools, dashboard availability and for any critical issue troubleshooting.

Basic Qualifications

· Requires a University Degree or equivalent

· 5-6 years overall work experience in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems, and applications.

· 4+ years of experience in Tools or Automation domain.

· Experience of monitoring servers, application, and components from different cloud providers like AWS, Azure etc.

· Experience in building reports, for example: Availability, performance, and capacity reports.

· Experience and understanding of Project Management Methodologies.

· Experience in troubleshooting enterprise incidents/outages using monitoring tools to provide feedback to service owners regarding abnormal trends in monitoring like high response time, latency in DB query time etc.

· Working experience in a global environment with teams located in multiple regions.

· Degree in the field of computer science, engineering, information systems or equivalent.

· IT certification (ITIL) or equivalent is preferable.

Required/Desired Skills:

· Technical Support experience of 4+ years preferably in Enterprise Monitoring Environment.

· Windows/Unix/Linux working environment and shell scripting for troubleshooting purpose.

· Strong background in scripting and automation.

· Knowledge of at least one scripting language (Ex: Perl, PHP, Python and JavaScript).

· Knowledge of database design and PL/SQL scripting.

· Adaptability of new monitoring tools and platform.

· Good experience on POWER BI, MS Excel, formula, pivot tables and chart creation.

· Good presentation and communication skills (both verbal and written).

· Strong interpersonal skills and ability to collaborate with cross functional teams.

· Strong organizational, problem solving and analytical skills.

If Interested please help me with the below details

Current Location-

Preferred Location -

Total Experience -

Relevant Experience -

Current CTC -

Expected CTC -

Notice period in the current company -

Current Company -

Working Status (Permanent employee/Contract Employee)If contract role please mention pay roll company also:

Available to take technical Discussion on weekdays- Yes/No