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Manager Business Systems Analysis

3 months ago

Bengaluru, Karnataka, India Epsilon Full time

Job Description

What you'll do as a Manager, BSA

Elicit, Interpret, and articulate a client's marketing vision, objectives and connect them to targeted customer journeys/use cases Direct client discussions during discovery and enable translation of vision to scope covering data and technology needs Serve as the solution wide requirements subject matter expert driving exhaustive coverage of all Business Requirements, data needs, business rules, and execute translation of these into Functional and Non-Functional requirements. Lead and review detailed analysis of product feature fitment versus business requirements to create functional specifications for gap areas Lead and drive conversations stakeholders to validate design against requirements Elicit and guide BSAs to document client solution acceptance criteria ensuring coverage of business requirements and client objectives Be an ongoing trusted advisor to our clients ensuring enhancements and future roadmaps conform to client business objectives. Lead effective client meetings, make proactive recommendations, negotiate deliverables, and drive successful outcomes Define, adopt, and enforce business analysis delivery standards and best practices Manage a team of Business Systems Analysts, which includes providing leadership and mentoring, soliciting, and providing feedback, completing performance appraisals, and career growth discussions Interviewing and hiring BSAs to grow and contribute the BSA practice Lead initiatives to develop and implement best practices, standards, and methodologies, around business analysis and data analysis

Qualifications

12+ years of relevant business analysis work experience in the database/ data driven marketing space Ability to lead large/ multiple client engagements and solution, in addition to multiple work-streams within a solution Ability to direct and lead the documentation of business requirements, functional specifications, and other client deliverables Expertise in understanding and analyzing data from different sources Expert SQL skills Strong understanding of API, JSON, XML and SOAP UI Ability to multi-task, prioritize and quickly change priorities. Excellent written and verbal communication skills Ability to work collaboratively with lead global teams. Ability to lead a team of BSAs and mentor them through projects and support their career growth Ability to effectively navigate and lead a cross functional organization to get work done Excellent drive and initiative, and sense of personal accountability Understanding of Loyalty, Marketing concepts and various marketing channels (added advantage).