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System Reliability Engineer

3 months ago

Pune, Maharashtra, India Fulcrum Digital Full time

Job Description

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

​

TheRole

Provide L2 support to production system like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Automate day to day activities and propose changes that improve reliability Participate in CAB and provide feedback on change requests Support the DevOps team in testing the promote pipelines and suggest automation of configuration items. Practice incident management best practices and perform RCA. Participate in disaster recovery tests and operational acceptance tests Analyze the technology stack that makes up the product and optimize recovery time objective. Work with team members spread across and time zones Share knowledge, document improvements and mentor junior resources

Requirements

Responsibility Matrix -

Deployments MTF/Prod Maintenance items (including stop/start, Disaster Recovery-relatedactivities, etc.) Monitoring Support TRTs Incident creation CR for changes in MTF/Prod

Tools -

Log Monitoring Tool - Splunk Application Monitoring tool - DynaTrace Domo Tool - Reporting tool to provide direct, simplified, real-timeaccess to business data for decision makers across the company with minimal ITinvolvement Ticketing incident/problem management tool - Remedy Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube,Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory , MC DevOps Tool chain