Current jobs related to Senior Product Support Engineer - Bengaluru, Karnataka - Amagi

  • Senior Analyst

    4 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    About the RolePosition Title: Software Engineering, AnalystCorporate Title: Senior AnalystJob Profile:Software Engineering, Product Design & EngineeringPosition details :Reporting to HR Technology Applications Manager, responsible for delivering integrated business services to assigned HR Organization.Roles and Responsibilities:Design, develop, maintain, and...

  • Senior Devops Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Leading-Biotechnology-Company Full time

    SENIOR DEVOPS ENGINEERAbout Illumina:Illumina is a global leader in genomics, focused on revolutionizing the way we understand, diagnose, and treat diseases. Our mission is to improve human health by unlocking the power of the genome. We are looking for a talented and experienced Senior DevOps Engineer to join our team and help us continue to innovate and...

  • Senior Engineer I

    3 weeks ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    Senior Engineer I (Observability)About lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success...

  • Senior Engineer I

    1 month ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    About lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • Senior Engineer Cloud Platform

    1 month ago

    Bengaluru, Karnataka, India 3M Technology Center of Excellence Full time

    Cloud ArchitectExperience Range: 5 to 9 years.Shift Timings: EMEA 2pm to 11pmThis role, as Senior Engineer Cloud Platforms, will work closely with stakeholders to gather requirements, define AWS infrastructure cloud solutions and implement according to 3M standards to meet their needs.Position will work closely with AWS cloud platform team and account owners...

  • Senior Software QA Engineer

    1 month ago

    Bengaluru, Karnataka, India HME Full time

    Staff Software QA Engineer - CloudReporting To Department EEO - 1 CategorySenior Software Engineering ManagerJob Summary:Under minimal supervision, support the testing, correction/modification, and quality assurance of products under development as well as existing products (containing Software or Firmware). Work on assignments or lead projects that are...

  • Senior Engineer I

    2 months ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    About lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • Senior Engineer I

    3 weeks ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    About lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • Senior Engineer-AI

    2 weeks ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    Responsibilities include, but are not limited to:Grow Deltas use of AI within customer and employee facing experiencesPartner with cross functional business and technology teams to understand business landscape and drive AI opportunities.Provide technical thought-leadership and direction for AI solutions across a wide range of centralized and distributed...

  • Senior Software Engineer

    2 months ago

    Bengaluru, Karnataka, India Neighborly Full time

    Senior Software Engineer - .NETJob Profile Summary:Neighborly Technology Team is seeking for strong .Net Developer to join our growing teams and projects. This person will be involved in the hands-on development and maintenance of Nbly FSM product and other applications. This role requires someone with at least 6+ years of professional experience with .NET...

  • Senior Engineer-AI

    2 weeks ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Lead Technical Product Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Lead Technical Product Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Delta Air Lines Full time

    About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting...

  • Senior Software Engineer

    4 weeks ago

    Bengaluru, Karnataka, India HME Full time

    HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in...

  • Senior Staff DevOps IAM Engineer

    2 months ago

    Bengaluru, Karnataka, India Leading-Biotechnology-Company Full time

    Summary:We are looking for a highly talented Sr. Staff Dev Ops Engineer to be a part of the Identity and Access Management (IAM) Team within Illuminas GIS (Corporate IT) organization. You will be responsible for maintaining and developing software solutions to address various IAM business challenges, including (but not limited to) system provisioning,...

  • Engineer I

    1 week ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    Engineer I - DevOpsDescription & RequirementsAbout lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe...

  • Senior Software Engineer

    2 months ago

    Bengaluru, Karnataka, India Leading-Biotechnology-Company Full time

    Position Responsibilities:Gather user requirements from manufacturing and engineering teams for new projects and initiativesDevelop reliable and efficient applications to support regional business usersMaintain and enhance the existing digital solutionsCreate and maintain documents for all projectsConduct acceptance test for system enhancements to ensure...

  • Engineer I

    2 months ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    Engineer IRegion:India State:KarnatakaCity:BangaloreDescription & Requirements:Who We Are ?We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we...

  • ServiceNow- Senior QA Analyst/Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Leading-Biotechnology-Company Full time

    ServiceNow- Senior QA Analyst / EngineerJob Description:Illumina is seeking a highly motivated and team-oriented Sr. ServiceNow QA Analyst to ensure quality and functionality of the ServiceNow platform. In this role, you will be a key member of an Agile development team. You will leverage your deep understanding of QA principles to design, execute, and...

  • Senior Network Security Engineer

    2 months ago

    Bengaluru, Karnataka, India 3M Technology Center of Excellence Full time

    Senior Network Security EngineerPosition Summary:Technical role reporting to the Network Security Team Leader and focused on one or more technologies and related network security services: Firewalls, Intrusion Prevention Systems (IPS), Secure Web Gateway (SWG) and Zero Trust Network Access (ZTNA). This role will have a specific focus on 3Ms Zscaler...

Senior Product Support Engineer

3 months ago

Bengaluru, Karnataka, India Amagi Full time
JD - Product Support Engineer

About Amagi:
We are a next-generation media technology company that provides cloud broadcast and

targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables

content owners to launch, distribute, and monetize live linear channels on Free Ad-supported

Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services

bringing simplicity, advanced automation, and transparency to the entire broadcast operations.

Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel

deliveries on its platform in over 40 countries. Amagi has a presence in New York, Los

Angeles, Toronto, London, Paris, Melbourne, Seoul, Singapore, and broadcast operations in

New Delhi, and an innovation center in Bangalore

For more information:
Product Support Engineer is responsible for debugging, tracking, and resolving all issues reported by customers or internal teams. They communicate with customers and provide timely updates on the status of reported issues through the service desk platform. They work in shifts

and report to the shift supervisor

Job Responsibilities:

  • Debug, understand, and reproduce the issue reported by the Customer.
  • Identify the standard operating process (SOP) to resolve the issue
  • Coordinate with the reporter of the issue in getting relevant details that are needed for proper and quick resolution of the issue.
  • Strictly follow the defined standard operating process.
  • Give regular updates to the supervisor.
  • Keep the communication flowing with the customer during the lifetime of the reported issue.
Escalate to relevant people if the issue is unresolved within a defined time frame.
RequirementsSkillset Required:

  • Good working knowledge of the Linux environment and basic commands
  • Hands-on experience with AWS / GCP and Kubernetes is mandatory.
  • Scripting knowledge in Python / Bash is preferred.
  • Knowledge of video and audio is an added advantage.
  • Excellent written and verbal communication skills (English and Hindi/any other Indian Language)
  • Excellent problem-solving skills
  • Good aptitude and attitude
  • Must be able to understand a reported issue and explain it to other stakeholders.
Must be able to work in a complex, fast-paced, highly dynamic, and flexible environment, mostly team based and collaborative.
Work Location:
Bengaluru

Work Mode:
In Office, 5 days a week

Shift:
Rotational Shift