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Senior Technical Specialist
3 months ago
Job Title:
Senior Specialist - Fiduciary
What can you expect?An opportunity to lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions.
Opportunity to enhance your knowledge on Re-insurance, Accounting as well as Leadership skills.Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migrationWithin the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements.
Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited supportLeading financial delivery for the team/BU / entities assigned and provide operations dashboard and metrics to show trends, figures and business insight.
People (team) engagement and developmentMotivating and support focus on IDPWhat is in it for you?Solid platform to demonstrate your leadership skillsBuild strong network across our organizationEnhance your skills via various development programs offered in-houseAll benefits as per the location HR policy will be applicable
We will count on you for:
Process Management:
Have a sound end to end understanding of the business processDelivery as per company standards and continuous rigor on improving business performanceReview operational and quality failures, conduct root cause analysis & monitor plan to ensure successManage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
Risk & Compliance:
Ensure Compliance adherence to internal and external regulators guidelinesBe actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
People Management:
Manage capacity planning and forecastingEnsure leave policy as per business demandsAdherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelinesSuccession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement PlanEnsure attrition is managed as per the company standards.
Strong Early Warning system (EWS) management to identify early and accurate detectionDevelop effective relationships with the stakeholders (internal and external) and participate and contribute in meetingsEmbed a continuous improvement culture by motivating & influencing teams to drive process improvementParticipate in central projects and deliver as per the agreed objectivesFinancial & Operational Performance:
Ensure unmatched cashes, Receivables, Income exposure is well within acceptable limits and exposure over 4 months are all known and escalated to Regional Leaders.
Drive discussion and escalation to ensure response from Clients, Re-insurers, Third Party, etc to ensure we meet our Fiduciary responsibility in a regular and timely manner.
Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveriesResponsible for managing available resources (people, process) effectively to ensure operational efficiencyWhat you need to have:
Excellent communication and leadership skillsOrganizational and time-management skillsDecision making skillsProblem solving skillsKnowledge of Broking business and the Insurance terminologies.
In-depth knowledge of performance metricsAbility to prioritize and handle multiple tasks/projects during peak volume periodsCollaborative mindset across levels and teamsGood command on MS Office applications (MS-Excel, MS-Word)InfluencingCommunication skillsAnalytical abilitiesAgileGraduate (Commerce preferable)7+ years of experience in insurance broking in the operations / finance areasShould have undertaken the responsibility of coaching / mentoring team members.
Working in global environmentDesirable:
Experience in Re-insurance Broking Accounts/Fiduciary function
What makes you stand out?Adaptable communicator, facilitator, influencer and problem solverGood relationship skills, Proven ability to work on own initiative as well as in a teamAbility to multi-task and prioritize time effectivelyCII CertificationPast experience of leading a team of 25-40 membersProven Insurance domain knowledge in the entire General Insurance lifecycleExcellent Team Management Skills
Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world.
Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth.
Guy Carpenter is a business of Marsh McLennan (NYSE:MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries.
With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman.
For more information, visit and follow us on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
