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Student Support Officer

3 months ago

Bengaluru, Karnataka, India Nexus Consulting Solutions Full time
To be the first level - point of university contact for the student.

  • To act as an interface between the Student and the University departments.
  • To track and communicate students, their academic progress, submission requirement and its status, in accordance with
the University session calendar.

chat

  • To nurture students in completing their academic requirements in a timely manner.
  • To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to
answer students' specific requirements/ queries and also receive inbound calls whenever required to address student's

  • To achieve high student satisfaction by providing a personalized precise and elaborate reply based on the student
query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting

quality measures, accuracy & timelines in addressing the student queries

  • To create and follow processes and recommend process improvements
  • To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is
provided to the student within the TAT.

  • To achieve high reregistration of students to next semester and high program completion rate.
  • To provide a precise and concise information through effective communication technique
  • To adapt and handle changing situations and environments efficiently
  • To use effective data points and interpersonal skills to resolve conflict situations
  • Refrain students from the lastminute submission of IAs, Project Synopsis and Project rep

Pay:
Up to ₹42,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

  • Student support: 1 year (preferred)
  • Counsellor: 1 year (preferred)
  • Mentoring: 1 year (preferred)

Language:

  • English (preferred)

Work Location:
In person