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Networking Senior Specialist
3 months ago
Job Description
: Grade-9Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations Design architecture for Network Switching and Wireless solutions. Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines Implement Network Switching and Wireless solutions in a customer environment. Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed Lead Quality Reviews process as required supporting Project Handling Technical projects and report to Delivery/Top management. Provide operational support of the Network Data & Security environments. Will provide technical escalation to L2/L3 support engineers Provide On-call support for high severity incidents in a 24x7 environment Detect Network issues, create customer tickets and manage problems until closure. Act as point of escalation for the Network Data & Wireless team and collaborate with internal services support teams to ensure timely resolution of issues. Ensure that Service Level Agreements and operational standards are met. Perform system maintenance, checkups and maintain current documentation. Provide resolution plans for device issues. Propose service, process and technical improvements to management. Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team Ability to chair bridge calls delegating tasks and drive to resolution Escalation calls for Technical Security issues collaborating with other support teams.Knowledge, Skills and Abilities
Ability to grasp complex issues to arrive at optimal solutions Strong ethics and integrity Flexible to changing needs of customer , account and team Excellent customer facing communication skills, customer support and knowledge of ITIL best practices. Advanced experience and proven knowledge in different network data products likes Switches (CISCO and ENTERASYS), Wireless (Cisco & Aruba). Advanced networking troubleshooting skills and extensive knowledge of web connectivity and protocols (HSRP, VLANS, STP, OSPF, BGP and MPLS.) Experience deploying and supporting Switches and Routers.About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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