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Senior AWS Connect EngineerDeveloper

3 months ago

Sany, India Zenius Full time

Senior AWS ConnectEngineer/Developer

Selected candidatemust reside within two (2) hours of SSA Headquarters in WoodlawnMD. Selected candidate must be willing to work onsite at least 2days a week

Key RequiredSkills:

The successful candidate willhave fluency in AWS Connect design and development principles andwork with stakeholders to develop enterprise business solutionsthat leverages industry processes and best practices

Position Description:

Design develop and implement AWS Connect processes toinclude new or modifications to applications forms workflowpolicies actions access control interfaces and any otherconfigurations required to support client processes.

Provide recommendations for enhancing existing operationsand provide recommendations for new updates ormodifications.

Support and enhance existingprocesses based on new requirements or upgrades.

Facilitate requirements gathering review and documentrequirements.

Design and develop solutionswithin the ServiceNow environment.

Skills Requirements:

FOUNDATION FOR SUCCESS (BasicQualifications)

Bachelors Degree inComputer Science Mathematics Engineering or a relatedfield

7 years of experience working with largeenterprise framework

7 years of handsonexperience working with AWS Cloud platform

3years of handson experience working with Amazon Connect

3 years of experience using Python or Java fordevelopment

3 years of experience in designingcall routing & messaging

Excellentinterpersonal and communication skills

Must beable to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (RequiredSkills)

These skills willhelp you succeed in this position:

Knowledge or experience with CCaaS with Artificial Intelligence(AI) strategies and solutions.

Knowledge andexperience with integrating Pega workflows with CCaaS.

Knowledge and experience with building reports anddashboards preferably with Tableau.

Solid AWSCloud and AWS Connect Developer experience.

Extensive experience and knowledge with IVR Automatic CallDistribution (ACD) SkillBased Routing Live Chat.

Experience with process flow documentationcreation.

Strong verbal and writtencommunication skills.

HOW TO STAND OUTFROM THE CROWD (Desired Skills)

Showcase your knowledge of modern developmentthrough the following experience or skills:

Adept at working independently but also in a teamenvironment.

Demonstrated experience deliveringtechnology solutions in a fastpaced deadline driven enterpriseenvironment.

Excellent understanding of changemanagement testing requirements techniques and tools to ensure highavailability of systems.

Prior Federalgovernment experience.

Selfstarter highlymotivated individual who adapts to a dynamic workenvironment.

Strong attention to detail with anability to operate effectively across multiplepriorities.

Education:

Bachelors Degree in Computer ScienceMathematics Engineering or a related field with 7 years ofexperience

Must be able to obtain and maintaina Public Trust. Contract requirement.

ABOUT THE COMPANY

Headquartered in Leesburg Virginia Zenius Corporation is aHUBZonecertified small business. Zenius specializes in providingGrants Management IT Modernization Acquisition Management andFinancial Management services to Federal agencies. Zenius isselected by Inc 5000 as one of the fastestgrowing companies in theDC Metro Area award for two years in a row 2021 and 2020. Zenius isalso listed by Financial Times as one of the fastestgrowingcompanies in the Americas in 2021. Zenius is an awardee of 2019Best of Leesburg winner (Business Management Consultant category).Learn more at.

BENEFITS

Zenius Corporation is a very employeeorientedcompany. Join us now and help us grow

We offera competitive benefits package that includes paid holidays and paidtime off medical insurance including health vision dental insurance401K matching Flexible Spending Account and flexible schedules asper business needs. We also work with our employees on training andprofessional certification plans that benefit the employee.

EQUAL OPPORTUNITY EMPLOYER:

Zenius Corporation provides equal employmentopportunities (EEO) to all employees and applicants for employmentwithout regard to race color religion gender sexual orientationgender identity or expression national origin age disabilitygenetic information marital status amnesty or status as a coveredveteran in accordance with applicable federal state and local laws.Zenius complies with applicable state and local laws governingnondiscrimination in employment in every location in which thecompany has facilities. This policy applies to all terms andconditions of employment including but not limited to hiringplacement promotion termination layoff recall transfer leaves ofabsence compensation and training.

ZeniusCorporation expressly prohibits any form of unlawful employeeharassment based on race color religion gender sexual orientationgender identity or expression national origin age geneticinformation disability or veteran status.