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Assistant Vice President Operations

3 months ago

Navi Mumbai, Maharashtra, India Bigul Full time

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.

Responsibilities:

  • Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
  • Vendor management.
  • Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.
  • Responsible for customer support and seamless experience in a stock broking business.
  • Ensure process oriented, TAT driven customer support as per defined SOP.
  • Mentor and monitor team to ensure high level of accuracy and timely execution.
  • Coordinate with IT and Sales team for development of online customer support process and Process automations.
  • Handling regulatory audits of SEBI, Exchanges, etc.

Candidate Requirement

15-20 years of Experience in stock broking operations

Knowledge of back-office software like LD and CDSL

Well verse with DKYC process and other broking norms.