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Engineer/ Senior Engineer- Sales

3 months ago

Vijayawada, Andhra Pradesh, India KONE Full time
Description

Customer Relationship Management

  • Proactively fosters and nurtures customer relationships within their area of responsibility
  • Collaborates with architects, developers, consultants, and other key players in the initial project stages to ensure that KONE solutions align with customer needs and deliver value across the entire product portfolio
  • Showcases the value of KONE's digital offerings to stakeholders and clients
  • Expands KONE's presence and influence in their assigned customer base or market segment
  • Identifies and shares potential leads and sales opportunities with the broader KONE sales team, promoting cross-selling initiatives
  • Addresses customer concerns promptly and collaborates with the KONE team to ensure customer satisfaction
  • Maintains accurate customer and contact information, ensuring data integrity in the CRM system
Sell

  • Drives lead generation, secures opportunities, closes deals, and finalizes contracts to achieve sales targets and pricing objectives
  • Discerns customer requirements and devises tailored solutions to fulfill them
  • Determines competitive market pricing for each offering
  • Seeks technical expertise from Customer Solutions Engineering (CSE) for non-standard bids as per local guidelines
  • Conducts pre-tender and pre-booking reviews, facilitating a seamless transition from Sales to Operations with comprehensive project details
  • Emphasizes site readiness to clients and ensures its incorporation within contractual agreements
  • Validates order accuracy, aligning with negotiation terms and encompassing quality and safety standards
  • Maintains project oversight until Order Booking stage
  • Ensures accurate project classification during the tendering approval process
  • Assists in collections process in coordination with the finance department
  • Executes tailored sales strategies, conducts proactive and consultative customer visits
  • Gathers market insights and competitor intelligence from the field
  • Submits timely and precise reports as per requirements
  • Records detailed information on opportunities, tasks, and visits, including reasons for both won and lost deals
  • Upholds data accuracy in the CRM system for all opportunities
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