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Product Operations Executive

3 months ago

Delhi, Delhi, India Talescope Full time

We are hiring a Product Operations Executive for a growing applied AI start-up using technology to make online dating and matchmaking more efficient and healthier.

Job Description:

  • In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.
  • As the process is automated, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

  • 1-2 years experience in client management/customer care, preferably at a leading business process outsourcing firm
  • Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs
  • Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar on excellence
  • Working knowledge of Excel
  • High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions
  • Bachelor's degree in psychology, sociology, or a related field is preferred, but not required