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Management Trainee

3 months ago

Hyderabad, Telangana, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.
We are inviting applications for the role of Management Trainee – Content Moderation – Team Lead - English

We're looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

• Review content and provide resolution based on prescribed guidelines

• Provide resolution to maintain standards of quality

• Recognize trends and patterns and escalate issues timely

• Provide insights to help improve the support to the users

• Maintain a thorough understanding of process and policies

• Provide excellent customer service to our customers

• Monitor team members and able to provide guidance whenever needed

• Manage the flow of day-to-day operations

• Build reports to update the company on the team's progress

• Rapport building with the internal & external stakeholder

• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary

• Ensure that the highest possible levels of customer service are always delivered

• Assist the Manager as and when necessary to make the business run effectively and efficiently

• Communicate clear instructions to team members

Qualifications we seek in you

Minimum qualifications

• Any Graduate (PG an added advantage)

• Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce

• Proficient in English
Preferred qualifications

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach

• Must be able to work on a flexible schedule (including weekend shift work)