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Receptionist and Telecaller

3 months ago

Gurgaon, Haryana, India Gilco Global Pvt Ltd Full time

We are looking for an enthusiastic Telecalling Representative to contribute in generating clients for our company. You will be responsible for converting clients over the phone and maintaining good customer relationships.

An effective telecalling representative must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone as well as dealing with enquires and doubts.

The goal is to help the company grow by bringing in clients and developing business. You should play receptionist roll as well.

Responsibilities

Responsibilities and Duties
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Contact clients from given data to inform them about our service
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Answer questions about service or the company
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Ask questions to understand clients requirements
:

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Direct prospects to the field admin & marketing team when needed
:

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Enter and update clients information in the database
:

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Take and process clients in an accurate manner
:

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Handle grievances to preserve the company's reputation
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Keep records of calls and note important information
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You should complete given target
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You should play receptionist roll as well
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Qualifications Required Experience, Skills and Qualifications Proven experience as telecalling representative.

Good knowledge of relevant computer program and telephone systems

Ability to learn about services and describe explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool - tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Additional language will be a plus

Salary:

₹8, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (required)

Experience:

  • Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (required)
Expected Start Date: 06/03/2023

  • Health insurance