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Senior Service Delivery Manager
3 months ago
We are seeking a highly skilled and experienced Service Delivery Manager to oversee the setup, management, and optimization of data center infrastructure, with a strong focus on networking and virtualization.
The ideal candidate will possess a deep understanding of network security, client management, and best practices in data center operations.
Responsibilities:
Data Center Infrastructure Setup:
Lead the planning, design, and implementation of data center infrastructure, including servers, storage, networking equipment, and virtualization technologies.
Service Delivery Management:
Oversee the delivery of services to clients, ensuring adherence to service level agreements (SLAs), quality standards, and project timelines.
Networking and Virtualization Expertise:
Provide expertise in networking technologies, including LAN, WAN, VLAN, routing, and switching.
Manage virtualization platforms such as VMware, Hyper-V, or KVM to optimize resource utilization and performance.
Network Security:
Implement and maintain robust network security measures to safeguard data center infrastructure from cyber threats and unauthorized access.
Ensure compliance with industry standards and regulatory requirements.
Client Management:
Serve as the primary point of contact for clients, addressing their requirements, concerns, and escalations in a timely and professional manner.
Build strong relationships with clients to understand their business needs and align service delivery accordingly.Team Leadership:
Supervise a team of technical professionals, providing guidance, mentorship, and support to ensure high performance and professional development.
Performance Monitoring and Optimization:
Monitor the performance of data center infrastructure, identifying areas for improvement and implementing optimization strategies to enhance efficiency, reliability, and scalability.
Risk Management:
Assess risks related to data center operations and develop mitigation plans to minimize downtime, data loss, and security breaches.
Documentation and Reporting:
Maintain accurate documentation of data center configurations, processes, and procedures.
Generate regular reports on service delivery metrics, performance trends, and client satisfaction levels.
Requirements:
Bachelor's degree in computer science, information technology, or a related field.
Master's degree preferred.
Proven experience in a similar role, with a focus on data center infrastructure setup, networking, virtualization, and client management.
In-depth knowledge of networking protocols, security protocols, and best practices in network design and implementation.
Hands-on experience with virtualization technologies such as VMware v Sphere, Microsoft Hyper-V, or KVM.
Strong understanding of network security principles, including firewalls, intrusion detection/prevention systems, VPNs, and encryption techniques.
Excellent leadership and communication skills, with the ability to effectively manage teams, interact with clients, and collaborate with cross-functional stakeholders.
Proven track record of delivering projects on time and within budget, while maintaining high levels of customer satisfaction.
Ability to work in a fast-paced environment and adapt to changing priorities and requirements.
Strong analytical and problem-solving skills, with a keen attention to detail and a commitment to continuous improvement.
