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Customer Service Specialist

3 months ago

Gurgaon, Haryana, India NIIT Full time
NIIT is looking for Customer Support Representative for Gurgaon location.

Interested candidates can share their resume on or WhatsApp their resume-: Yash

Job Role – Customer Support Executive (Voice Profile)

Experience – 0 to 29 Month

Job Location – Gurgaon

Working days – 5 days working, Rotational night shifts ( Fixed Sat- Sun Off )

Job Overview –

The candidate is expected to cater to inbound calls and chats in apt and professional way. Imparting a complete and accurate product information which leads prospects/customers to opt for offered courses. Ensuring business and customer centric approach with multitasking skills.

Roles and Responsibilities-· Customer Service through calls

  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service
Level, Handle Time & Customer Effort

  • Maintain Internal Service Attendance & Accountability policies
  • Execute issue /query & Client level delivery quality on calls
  • Adhere to Customer resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Desired Candidate Profile-· Good Communication skills & Inter-personal relations

  • Good sales knowledge
  • Ability to handle pressure
  • Customer centric
  • Active listener
  • Must be graduate.
Best Regards,

Talent Acquisition Team

NIIT Limited | A-24 Infocity, Sector 34, Gurugram , India| Tel :

E-mail:

LinkedIn:

  • No:
Yash