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Front Office Associate

3 months ago

Surat, Gujarat, India Spree Hotels Full time
Welcome guests and giving a found farewell to guest.

  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multitasking job duties in a busy environment.
  • Should possess detailed information about the Property, city as well as the competition.
  • Providing excellent customer service as per hospitality standards.
  • Greeting guests as they enter and exit the Property.
  • Providing information regarding the Company, town attractions, activities etc.
  • Check on VIP arrival, complete their preregistration formalities.
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeeping for cleanings.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better her skills and increase her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts days, evenings, weekends and holidays.
  • Professional in demeanor and presentation.
  • Personable, enthusiastic, selfmotivated and able to work independently.
  • Observant, discriminating and detailoriented
  • Strong interpersonal and organizational skills.

Pay:
Up to ₹15,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Provident Fund

Schedule:

  • Evening shift
  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Shift allowance

Ability to commute/relocate:

  • Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma (preferred)

Experience:

Microsoft Office: 1 year (preferred)

Work Location:
In person