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Customer Onboarding Officer

3 months ago

Chennai, Tamil Nadu, India Bloom Consulting Services Full time

Customer Onboarding Officer ( Job

ID :
:

customersupport
Any Degree
Chennai
Full Time

Experience

years
Offered Salary


Notice Period

Not Disclosed
Customer Onboarding Officer (1-2 Years of Experience)

Key Responsibilities:

  • Provide exceptional software onboarding service to clients during and after the implementation process.
  • Ensure that the onboarding process runs smoothly and efficiently, meeting all timelines and deliverables.
  • Conduct manual testing to ensure quality and accuracy of systems and processes.
  • Act as the point of contact for clients and provide updates and support as needed.
  • Identify and escalate potential issues to management in a timely manner.
  • Develop and maintain strong relationships with clients and internal team members.
  • Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Qualifications:

  • Should have technically strong understanding and completed manual testing course.
  • Strong English communication and interpersonal skills, added advantage if you know Hindi as well. Preferred if you have worked in international call centers.
  • Ability to work in anIT environment and learn new things.
  • Excellent problemsolving and analytical skills.
  • Ability to work independently and as part of a team.
  • Experience with project and client management is a plus.

Required Knowledge, Skills, and Abilities:

  • Customersupport
    Education + Experience:
  • Any Degree