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Application Submission Knowledge Expert
3 months ago
The Opportunity:
The Knowledge Expert will work in direct alignment with cross-functional teams to communicate their findings and support improvements or changes.
Knowledge Experts will be assigned to host training sessions regularly and to discuss opportunities of learning to a global audience.
What you'll be doing everyday:
- Report on assessed work as per Quality Assurance guidelines
- Provide training as requested
- Ensure that report findings are kept confidential and only shared with Team leads, Managers and Seniors
- Communicate findings or collaborate with Management, Learning & Enablement, Process Management and Quality Assurance teams
- Discuss and share ideas for training, procedures and policies
- Manage a variety of tasks with efficiency
- Ensure processes and training assets are regularly updated to guarantee precision of process detail and efficiency
- Added responsibilities will be assigned as needed
What you bring to the table:
- Presentation and public speaking skills
- Strong analytical abilities, detail-oriented, high level of accuracy and ability to maintain confidentiality
- Adept researching, investigating and problem-solving capabilities
- Aptitude for prioritizing tasks Exceptional interpersonal, verbal, and written communication skills
- Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
- Able to work in a collaborative, teamwork environment
- Able to multi-task and shift roles as per the need/requirement for the day to meet deadlines
- Able to adapt to new policies and procedures
- Good knowledge of customer service standards
- Ability to assess Employees
- Excellent organizational skills
Life at ApplyBoard:
By joining our team, you have the opportunity to:
- Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
- Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.
- Make a difference in the lives of thousands of students as they explore educational opportunities
- Want to learn more about ApplyBoard, read our
- Life at ApplyBoard Blog
- LinkedIn page
About ApplyBoard
ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50 list in 2019 and #2 in 2020.
ApplyBoard was also been named to LinkedIn's list of Top Startups in 2020 and 2021 and TechTO's list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.
This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world.
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.