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Process Associate

3 months ago

Delhi, Delhi, India BolsterBiz Full time
We are looking for a Shipping and Inventory Coordinator to join our team

Key Responsibilities:
  • Manage Shipping Claims:
    • Address queries related to shipping claims like lost, damaged, and misshipments.
    • Ensure policies are met before starting claim procedures.
    • Collaborate with shipping partners for smooth claim processing.

Inventory Management:
  • Utilize Logiwa software to oversee inventory, customer orders, and SKUs.
  • Monitor inventory levels and work with teams to resolve discrepancies.
  • Support warehouse operations by providing accurate information.

Customer Communication:
  • Utilize HubSpot software to communicate with clients about shipping and inventory.
  • Offer timely updates and resolutions to customer inquiries.
  • Coordinate with account managers to effectively solve customer concerns.

Data Analysis and Reporting:
  • Analyze shipping and inventory data to identify trends and areas for improvement.
  • Create reports on shipping claims, inventory levels, and feedback.
  • Propose strategies to enhance operational efficiency and customer experience.

Collaboration and Support:
  • Collaborate with account managers to meet customer requirements.
  • Work with internal teams to improve processes and service delivery.
  • Provide training and support on software tools to team members.

Qualifications:
  • Bachelor's degree in Logistics, Supply Chain Management, or Business Administration.
  • 2 years of experience in logistics, preferably in a 3PL environment.
  • Proficient in Logiwa, Shopify, and HubSpot software.
  • Strong communication skills with a focus on customer satisfaction.
  • Analytical mindset to interpret data and drive insights.
  • Organized with attention to detail in managing shipping claims and inventory.
  • Ability to work effectively in a fast-paced, dynamic environment.