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Customer Relationship Manager

3 months ago

Chennai, Tamil Nadu, India ZustPe Payments Private Limited Full time
We are seeking a Customer Relationship Manager to oversee the cultivation of strong and trustworthy connections with key clients. The ideal candidate will consistently seek opportunities for expanding our customer base and fostering positive relationships with new clients. Strategic thinking and analytical problem-solving skills are crucial to ensure optimal client satisfaction.

Roles and Responsibilities:
  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.


Requirements
  • Outstanding interpersonal and communication abilities.
  • Extensive and superior product knowledge.
  • A collaborative team player with leadership capabilities.
  • Sustains a positive attitude centered on ensuring customer satisfaction.