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Salesforce ServiceMax Solution Architect

3 months ago

Anywhere in IndiaMultiple Locations MarketScope Full time
Job Description :

12+ years of experience a professional Services Technical Architect will be responsible for defining business requirements, solution architecture, and assisting with organizing the implementation.

The Technical Architect may also act as a Subject Matter Expert providing customization, development, and integration support for ServiceMax Projects.

Requires a driven individual who has worked as Solution Architect, Technical Lead, or Senior Developer.

  • Deliver full lifecycle ServiceMax implementations from inception to rollout with the ability to lead and manage developers (internal, partner, and clients) while being ready to rollup your sleeves and be hands on when necessary.
  • Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client's business needs
  • Support clients with Integrations using common middleware tools and standard SFDC components
  • Support clients and internal consultants with master data management best practices
  • Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
  • Translate complex technical issues into terms that can be understood by business users and Executive Sponsor
  • Balance and prioritize multiple concurrent projects with minimal input from management
  • Estimate technical project components taking client infrastructure and project methodology into account
  • Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product
  • Integration experience with components including but not limited to API's, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders
  • Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica
  • Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements
  • Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions
In Depth understanding of all business scenarios achievable from out of the box Salesforce Service Cloud.

  • Must have experience & technical understanding (data model & processes) on ServiceMax implementation.
  • Must have experience with Salesforce Classic to Lightning migration.
  • Must have understanding on the CTI integration between Genesys and Salesforce.
  • Well versed with Salesforce security Model. (Specially rolebased sharing model)
  • Must have SFDC Certified Developer (Platform Developer I & PD2) and Salesforce Administrator Certified
  • Exposure to Salesforce Data Masking scenarios
  • Strong LWC development skills.
  • At least 6 years' experience developing Salesforce customizations (Apex/VF), integrations, and developing and implementing data migrations.
  • A minimum of 4 years' experience of creating the technical architecture for complex Salesforce implementations
  • A demonstrated ability in technology implementation for full life cycle enterprise software projects (5 years, minimum)
  • Exposure in Global Design templates for large scale enterprises with multiple business units
  • Advanced knowledge and experience of implementing Lightning Components
  • Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Migration Tool)
  • Experience working in Visual Studio Code, GitLab for code repository.
  • Declarative customization including the creation of Custom objects, Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
  • To understand the full extent of the solution, integration components and how they fit into the Salesforce architecture.
  • Develop strategies to solve complex technical challenges.
  • Lead the technical delivery of Salesforce implementations.
  • Coach and mentor junior technical team members.
  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.
  • Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.
  • Interact directly with clients, managers and endusers as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.
  • Provide system administration support of internal and customerfacing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
  • Oversee and govern the implementation along with the team of developers.
  • List & review the list of Standard Objects which are currently used by the customer, ensure the availability of these objects in Lightning & plan the next steps accordingly
  • Developing troubleshooting programs and supervising system modifications.

Personal Characteristics :

  • A natural leader who can guide a team designing and building apps on the Salesforce platform.
  • A strong communicator who facilitates team collaboration and combined team effort
  • Ability to simplify concepts, processes, and information.
  • Strong relationship management skills and able to both manage and balance stakeholder expectations.
  • Strong analytic and problemsolving skills
  • Strong technical skills within complex enterprise architecture
  • Excellent organizational skills with proactive approach to workloads
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