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Automobile Trainer
3 months ago
Location:
Ahmedabad
Industry
- Automotive industry
To ensure Skill Enhancement of sales and after-sales staff:
a) Managing the dealership's training requirements, including identification of training needs and nomination to required programs
b) Delivery of training courses and programs as per OEM's standards.
c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements
d) Implementing an in-house training system at the dealership
Key Responsibilities:
Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
Develop training materials, modules, and resources tailored to the needs of dealership personnel.
Collaborate with management to assess training needs and implement strategies to enhance performance.
Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.
Job Designation/Field of Work:
1 Operational
- To perform training needs analysis (TNA) for each department and identify the gap visà vis product knowledge, sales process and soft skill
- To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required
- To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales
- To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales
- Evaluation and Assessment of Trainings conducted
In-house Training:
- Conduct Foundation Training on Brand through E-Training for all new sales staffConduct Internal Orientation training for Sales and After sales staffConduct Basic Auto Technology Module and Test as per OEM guidelinesEnsure implementation of On Job Training through Training Log BooksConduct Product and Sales Process Training with role plays at dealershipsTrain the team on product launch updates and competition comparisonOn the job training and shadowing for Sales staff to improve conversion and productivityTo design, conduct & monitor timely evaluations after the training has been imparted
- Coordination with OEM Team on Training NeedsTo get updated information on Products and Processes in terms of Training Content from OEM's Sales Training and Aftersales Training team. Training MIS
- Timely reporting of monthly MIS of Dealer sales staffManpower Required-OnboardTrained statusMonthwise Training ReportTo maintain records of each training program done and the evaluations completed in a separate file
