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Implementation Architect

3 months ago

Bengaluru, Karnataka, India AppViewX Full time

Customer
Success
Implementation Architect:

Experience:6+ years

Location:
Bangalore/Chennai

Who we are and What we do?:

What will you be responsible for?


Customer Success Implementation Architects play a key role in driving Customer onboarding, Solutioning and ongoing adoption and usage of AppViewX product.

You will lead the implementation of AppViewX solutions for automating customer IT Network infrastructure and Public Key Infrastructure.

You will combine your deep technical knowledge with an understanding of customer business objectives /challenges help customers maximize the value of AppViewX products.


Onboarding

  • Working with our Customer Success Managers and Customer Success Design Architects, implement AppViewX technology to solve specific business challenges for our new customers
  • Address customer objectives/success criteria with indepth technical attention to help customer Golive quickly.

Adoption and Value Quantification

  • Working with our Customer Success Managers and Customer Success Design Architects, implement additional AppViewX technology to solve specific business challenges for our new customers
  • Act as a trusted technical advisor by assisting customers navigate technical challenges throughout the implementation process.
  • Identify new use cases as part of account growth/renewal strategy

Customer Experience/Engagement

  • Use your experiences working with customers to provide feedback to the rest of the AppViewX organization on how we can improve the customer experience, speed timetovalue, and create greater benefits for our customers
  • Contribute to Customer Business Reviews highlighting potential areas of improvements.

Roadmap Planning

  • Partner closely with other crossfunctional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions
  • Work closely with our Product and Engineering teams to prioritize product enhancements and long term roadmap based on customer/industry priorities.

What do we require?

  • Minimum 5 years' experience working in a technical implementation role
  • Comfortable to work in US shift
  • Minimum 3 years' experience working in customerfacing technical roles (such as Customer Success Engineer, Solution Engineer, Professional Services Engineer, Technical Support Engineer, Subject Matter Expert), preferably in a postsales capacity, for a SaaS company with enterprise software products
  • Domain knowledge on PKI, DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards
  • Experience with Certificate Life Cycle management/operations
  • Experience with PKI implementation processes
  • Experience with PKI integrations, MS Intune, SCEP, other enrollment practices
  • Hands on experience with:
  • Kubernetes
  • Linux / Windows server management
  • CISSP / CISM / CISA is preferred
  • Excellent organization, troubleshooting, problem solving, deployment and multitasking skills with ability to learn new technology at a fast pace
  • Worked and interacted with F500 organizations
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills

What's more in store?
***AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.


What we consider equally important is the flexibility we offer our employees to - work remotely, define their own hours, and more importantly harmonize both work and life.

The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX?
***AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer.

It is AppViewX's policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status,, gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.