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Front Office Executive

3 months ago

Mohali, Punjab, India Sodexo India Full time

Position Title: Front office Executive

Reports To: Site Manager / Unit Manager

Location: Mohali ( Punjab )

Role Description:

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities

Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

Collect all closed work orders to close the calls.

Produce reports based on the data collected, through produced work orders, for Sodexho and the Client

Receive and answer all incoming calls/mails/papers reporting complaints or work requests

Log in the call through the software, which in term generates work orders

Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes

Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

Maintain the confidentiality and security of all data and information relating to the facility

Maintain professional appearance at all times

Qualification :

Any Graduate

Excellent knowledge of Word and Excel

Excellent customer service skills

Excellent communication skills

Ability to deal with various types of people

Effective time management skills

Ability to work under pressure

Interested can share resume at

Additional information:
Salary: 32000
Frequency: Per month
Employment type: Full-time