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Customer Outreach Specialist, Life Science

3 months ago

Mumbai, Maharashtra, India JoVE Full time

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

JoVE is seeking a Science Outreach Specialist to join the Global Marketing team. This position is great for a science enthusiast who loves networking and collaborating with internal and external stakeholders. The successful candidate will identify and build long-standing relationships with JoVE champions and become a JoVE evangelist among scientists and educators. Reporting to the Director of Marketing, the Science Outreach Specialist will initiate collaborations and identify opportunities to expand JoVE's reach.

Responsibilities

  • Become a JoVE evangelist among scientists and educators, supporting the marketing team by raising awareness of our products and services
  • Identify and develop JoVE champions at academic and research institutions
  • Plan, organize, and conduct webinars in collaboration with researchers and educators to help raise awareness of JoVE resources in the community
  • Measure and assess webinar effectiveness, and drive continuous improvement
  • Prepare reports to share with stakeholders
  • Review webinar announcement email marketing campaigns aimed at researchers and educators for scientific accuracy, style, and tone
  • Provide support on social media campaigns and advertising

Requirements

  • A Ph.D. in biology, chemistry, or related science discipline
  • 5+ years of work experience in marketing or customer success in Publishing, EdTech, or Science industries
  • Excellent written and verbal communication skills
  • Highly organized and detail-oriented
  • Self-starter, result-oriented and able to operate in a fast-paced, collaborative environment

Why Join JoVE?

  • A competitive compensation & benefits package
  • You will make a direct impact in accelerating science research and education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us