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Senior Technical Learning Developer

3 months ago

Gurgaon, Haryana, India Ciena Corporation Full time

Ciena is dedicated to putting our people first. We have a culture that focuses on creating a personalized and flexible work environment to support individual growth, well-being, and a sense of belonging. As a technology company, we prioritize our human values, aligning our business goals with positive societal impacts.

Senior Technical Learning Developer

Why Join Ciena:

  • We advocate for blending work and life seamlessly, offering remote and potentially part-time work options.
  • We believe that an inclusive, diverse, and accessible work environment leads to empowered and dedicated employees.
  • We place a strong emphasis on well-being, providing programs and benefits to support the mental and physical health of our employees and their families, including various paid family leave programs.
  • We are devoted to employee growth, offering tuition reimbursement, in-house learning opportunities, and mentorship programs.
  • We understand the importance of financial security, offering competitive salaries, incentive programs, RSUs, and an employee share option purchase program.
  • We provide flexible paid time off because we recognize the importance of taking breaks.
  • We value recognition for great work and have a comprehensive program with awards for outstanding performance.

Your Contribution:

As a Senior Technical Learning Developer reporting to the Senior Learning Manager, you will develop courseware to support both new and existing products in collaboration with the Product Division.

  • You will collaborate with subject matter experts, developers, and other teams to simplify complex information into engaging content for target audiences.
  • You will create technical content following instructional design principles and Ciena processes with guidance from senior team members.
  • You will be involved in rectifying errors in technical content and incorporating feedback from team members and reviewers.
  • You will participate in creating instructional videos, designing program workflows, and assessing program effectiveness.
  • You will transform raw content into concise eLearning modules by working closely with senior team members.
  • You will craft creative content for various learning formats like videos, storyboards, lab exercises, and instructor-led training sessions.

What Ciena Expects:

  • Initiative - A self-starter who can work independently and resolve issues efficiently.
  • Relationship Builder - Capable of establishing trust quickly and understanding and prioritizing customer needs.
  • Customer Focus - Prioritizing customer needs and expectations.
  • Comfort in working independently and as part of a team.
  • Embrace Change - Adaptability in a dynamic work environment.
  • Communication Skills - Ability to explain technical issues clearly to different audiences.
  • Dedication to continual learning and exploring new eLearning techniques.

Key Requirements:

  • Technical/engineering degree or equivalent experience with live networks and instructional design/technical writing.
  • Experience in Telecommunications, Network Support Engineering, or related fields.
  • Understanding of technical concepts like VPN, MPLS, and routing protocols.
  • Background in SD-WAN and software-based routing technologies.
  • Ability to create engaging technical content and network diagrams using tools like PowerPoint.
  • Experience mentoring junior developers and participating in morning meetings EST time zone.
  • Proficiency in Office 365 and project management tools like Trello.

Additional Skills:

  • Knowledge of eLearning development tools like Camtasia, Captivate, and Storyline.
  • Project management or Agile certifications.
  • Understanding of Learning Management Systems design and implementation.
  • CCNA/CCNP certification is a plus.
  • Experience with Agile-based Scrum teams and related tools like Jira.