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Guest Relations Facilitator
3 months ago
JOB PURPOSE
Monitor operational readiness of all facilities, protocols and itineraries for smooth transit of VVIP, VIP & CIP guests at IGI airport.
hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA.
He / She will solely be responsible for the upkeep & monitoring of the reserved lounges/ Ceremonial lounges and other facilities used by VVIP /VIP/ CIP / Celebrities / Government authorities, who are eligible to avail special services/ courtesies.
Responsible to prepare & planMIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person). The role needs
to be proactive
in planning and arrangement
of preferences, requirements of VIPs in terms of their movement in the terminal.
To Assist the shift manager
in enhancing the brand perception of GMR by conducting show around for dignitaries.
The role has to coordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport/ organization.
To take the responsibilityof taking charge as a shift lead in their absence, and manage the operations.
ORGANISATION CHART
KEY ACCOUNTABILITIES
AccountabilitiesKey Performance IndicatorsMonitoring of Reserved Lounges upkeep, Decorum, decency and grooming among lounge attendance, Availability of food & beverage, manning of lounges as per SLA/ need.
MIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person)No of errorsCoordinate with airlines for seat blocking, completing check –in process in advance (if applicable) collecting boarding cards/ baggage tags and escorting the VIP to lounges/ boarding gates through FastTrack.
ExternalLiaising and coordination Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MoCA, , Telangana & AP Govt officials
, Concessionaires, Service providers and contractors.
Government Protocol Division for smooth Coordination of facilitation for Union Ministers and Bureaucrats from Govt. OF India.
Central Industrial Security Force (Security wing at Airport) for coordination and seamless facilitation of VIPS through FAST TRACK at Entrance and Security Check.
Immigration and Custom officials for smooth facilitation of VIPS/VVIPS.INTERNAL INTERACTIONSInteraction & coordination with all internal departments, stakeholders, service providers.
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
4-6 subordinates, including outsourced staff.
EDUCATION QUALIFICATIONS
BHMCT Bachelor Hotel Management and Catering Technology.
Graduation diploma in Management or anyBachelors in Hospitality and TourismRELEVANT EXPERIENCE
Minimum 7-10 years of experience in aviation/ hotel/hospitality sector. Preferably Aviation industry background.
COMPETENCIES
Execution & ResultsTeamwork & Interpersonal influenceProblem Solving & Analytical ThinkingPlanning & Decision MakingPersonal EffectivenessStakeholder FocusNetworkingCapability BuildingStrategic OrientationSocial AwarenessEntrepreneurship
