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Front Office Associate

3 months ago

Pune, Maharashtra, India Spree Hotels Full time
Register guests and assigns rooms. Accommodates special requests whenever possible.

  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.

  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be salesminded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • File room keys ( only for manual room key hotels)
  • Knows how to use front office equipment.
  • Process guest checkouts.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Salary:
Up to ₹13,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Leave encashment
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Ooty,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma (preferred)

Speak with the employer