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SaaS Product Tour Specialist

3 months ago

India Wello Solutions Full time
Product Tour Specialist


We're expanding our team and searching for talented professionals eager to drive change within the rapidly growing field of Field Service Management (FSM).

At Wello Solutions, you'll be associated with a dedicated team of experts committed to delivering top-tier support services for Wello FSM solutions.

This role offers the chance to significantly impact our client's operations, ensuring they maximize the benefits of our cutting-edge software solutions.

We are seeking a talented Product Tour Specialist to join our team and help create immersive product tours that enhance user onboarding and engagement.


Role Summary:


We are looking for a creative and detail-oriented Product Tour Specialist to design and implement interactive product tours for our software solutions.

The ideal candidate will have a strong background in user experience (UX) design, instructional design, and a deep understanding of software products.

You will work closely with our product development, customer success, and marketing teams to create tours that effectively guide users through our software's features and functionalities.


Essential Duties:

  • Design Interactive Tours: Create detailed and engaging product tours that guide users through the key features and functionalities of our software products.
  • Collaborate with Teams: Work closely with product managers, UX designers, and customer success teams to ensure product tours align with user needs and business goals.
  • User Onboarding: Develop onboarding sequences that help new users quickly understand and start using our software effectively.
  • Continuous Improvement: Gather user feedback and analytics to continuously improve the effectiveness and user experience of product tours.
  • Documentation: Create and maintain documentation for all product tours, ensuring they are uptodate with the latest product changes.

Ideal Candidate:

  • Experience: Proven experience in creating interactive product tours, user onboarding materials, or instructional design, preferably for software products.
  • Technical Skills: Proficiency with product tour creation tools (e.g. intercom) and knowledge of UX design principles.
  • Analytical Skills: Ability to analyze user feedback and engagement metrics to refine and improve product tours.
  • Communication Skills: Strong verbal and written communication skills to create clear and concise instructional content.
  • Creativity: Ability to think creatively to design engaging and informative product tours.

Preferred Qualifications:

  • Education: Bachelor's degree in Instructional Design, UX Design, Computer Science, or a related field.
  • Software Industry Experience: Experience working in the software or tech industry.
  • Portfolio: A portfolio showcasing previous work on product tours or similar projects.
Why Join Us?

Wello Solutions is not just a FSM Company; it's a movement toward redefining field service excellence globally.

We offer a vibrant work environment with opportunities for professional growth, servicing renowned companies and technical teams across Europe, the USA, and beyond.

With the rise of remote work, we embrace flexible working arrangements.

Take the Next Step:


Consider joining our esteemed network of remote consultants, where you'll gain certification from Wello Solutions, become a part of our talented network, and get visibility on our website and online platforms.

This opportunity invites professionals like you to enhance your expertise and collaborate on innovative solutions across our extensive client base worldwide.


If you're passionate about leveraging technology to transform field service operations and delivering impactful business outcomes, we'd love to hear from you.

Join us in making a difference in the field service landscape.

Explore more about this opportunity and join our dynamic team at

#FieldServiceManagement #FutureOfFieldService #DigitalTransformation