Current jobs related to GBS Help Desk Support Rep - Pune, Maharashtra - UPS India

  • Early Talent

    2 months ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Program BackgroundOur Early Talent Program helps develop freshers into future leaders of Johnson Controls. This is an intensive, exciting program that allows you to fast track your growth and learning, while having fun at work.As an Early Talent in Finance Rotational Program, you will rotate to new roles after a certain period of time, to gain an overall...

  • Consolidation - Manager

    1 month ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities, we live in. By solving today’s challenges while...

  • OTC / Customer Billing Analyst

    5 days ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsTimely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support TeamCross check Orders and Invoices against contracted terms to ensure...

  • OTC NA

    2 months ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Job Description :Perform daily BAU of Billing Customers & ensure the Service requests are processed within SLATeam handling and client co-ordination. Coach Team members, motivate and help in their development. Plan New Joiners/Internal Process Trainings & creation of SOPS.Support the Leads/Managers in the preparing of Billing Handover, Daily, Monthly...

  • Sr. Analyst, Vulnerability Management

    1 week ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    What you will do:The Johnson Controls Global Cyber Security (GCS) team is undergoing transformation and expansion as Johnson Controls increases its cybersecurity resources and capabilities to address the ever-changing cybersecurity threat landscape. The Sr. Vulnerability Analyst for Vulnerability Management will ensure the continuous identification and...

  • EOC Solution Lead IREF

    4 weeks ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    OpenBlue Industrial Refrigeration & Heating Solution EngineerWhat you will do:You will help build the future of our diagnostics platform that supports our service organization that keeps Johnson controls on the leading edge of cost-effective, technically advanced service delivery business.Drive customer satisfaction, develop and manage internal customer...

  • Application Engineer

    3 months ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the...

  • Sr. Application Engineer I

    2 weeks ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the...

  • OTC Billing Sr. Supervisor

    5 days ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Manage Operational performanceSupervise the function of Customer Billing and supports Team Leads in Daily OperationsExpertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice UploadsIdentify and assess complex problems for area of responsibilityEnsure smooth migrations identify potential process risks, establish...

  • Sr. Staff SDET Engineer

    4 weeks ago

    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    What you will doOpen Blue Edge group is playing a key part in realizing the promise of our digital transformation initiative – Open Blue. This group focuses on technologies like edge computing, ML Model Edification and running ML Model at the edge with constrained resources in the most optimized way.Sr SDET position will focus on ensuring the best possible...

  • GBS Help Desk Support Rep

    4 weeks ago

    Pune, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Gbs Help Desk Support Rep

    4 months ago

    Pune, Maharashtra, India UPS India Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Help Desk

    3 months ago

    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...

  • Help Desk

    3 months ago

    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.** **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - **Strong communication specifically Marathi.**: -...

  • Help Desk

    5 days ago

    Hinjewadi, Pune, Maharashtra, India Kasturi Housing Pvt Ltd Full time

    **Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...

  • Help Desk Engineer

    2 weeks ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    2 days ago

    pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    2 weeks ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    3 days ago

    pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help Desk Engineer

    2 weeks ago

    Pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help Desk Engineer

    3 weeks ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    3 weeks ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    3 days ago

    pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Associate Help Desk

    1 month ago

    Pune, India Fiserv India Pvt Ltd Full time

    Apply for Associate, Help Desk, Career Progress Consultants in Pune for 1 - 3 Year of Experience on TimesJobs.com.

  • IT Help Desk Associate

    4 months ago

    Pune, India ZS Associates Full time

    Pune, India - India - Enterprise - IT - 18049 **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At...

  • Support Desk

    1 month ago

    Pune, India Compucom Full time

    Role:Service Desk Executive (Freshers)Requirement: -We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role ofSupport Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT...

  • Help Desk Executive

    3 months ago

    Pune, India JLL Full time

    JLL supports the Whole You, personally and professionally. Help Desk Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be...

  • Help Desk Technician

    4 months ago

    Pune, India Clean Harbors Full time

    Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has...

  • Support Desk

    3 weeks ago

    pune, India Compucom Full time

    Role: Service Desk Executive (Freshers)Requirement: -We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT...

  • Support Desk

    1 month ago

    Pune, India Compucom Full time

    Role: Service Desk Executive (Freshers) Requirement: - We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT support....

GBS Help Desk Support Rep

3 months ago

Pune, Maharashtra, India UPS India Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning.
Responsibilities:

  • Responds to customer requests received by applying understanding and knowledge of supported systems and products.
  • Troubleshoots and resolves customer problems via phone or remote capabilities.
  • Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards.
  • Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.
  • Adheres to established attendance and punctuality guidelines.
  • Probes, isolates, and troubleshoots supported application problems.

Qualifications:

  • Typing skills (minimum of 35 wpm) - Preferred
  • Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred
  • Excellent written and verbal communication skills - Preferred
  • Ability to work flexible shift hours, up to 5 days per week
  • Minimum of 3 months helpdesk/call center experience

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.