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Digital Operations Support Analyst

3 months ago

Chennai, Tamil Nadu, India Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Digital Operations Support Analyst to join our Caterpillar IT Division.
Provides support and problem resolution for specific products.

The preference for this role is to be based out of Chennai - Brigade World Trade Center

What you will do

Job Roles and Responsibilities

Manage tasks or modules effectively, coordinating with leads and ensuring smooth execution. Provide production support and troubleshoot issues. Utilize debugging skills to identify and resolve technical issues. Documentations skills for troubleshooting and supporting to leads for root cause analysis documentations. Diagnoses, troubleshoots and resolves common technical problems. Ability to work independently and take ownership of applications.

What you will have

3+ years of hands-on experience in front-end web development Should have assertive communication and client interaction experience. Experience in support process such as ITSM process incident, change and problem tickets using ServiceNow or similar ticketing tools would be an added advantage. Proficiency in Angular (preferably Angular 8+) including components, services, directives, and routing. Good debugging skills to troubleshoot and resolve technical issues. Good understanding of HTML5, CSS3, JavaScript, and TypeScript Experience with RESTful Apis and asynchronous request handling. Experience in databases and SQL queries are added advantage. Knowledge of state management libraries such as NgRx or Redux are added advantage. Familiarity with build tools like Webpack, Gulp, or Grunt and testing frameworks are added advantage. Knowledge on AWS cloud services are added advantage. Bachelor of Engineering (BE) or Master of Computer applications (MCA)

Skills desired:

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

What you will get:

Work Life Harmony Earned and medical leave. Flexible work arrangements