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Employee Engagement Specialist

3 months ago

Gurgaon, Haryana, India Teleperformance Full time

Job summary/overview

The Employee Experience Specialist is responsible for day-to-day human resource maintenance within specific business groups and/or functions. The goal is to ensure exceptional customer service in responding to questions and resolving issues, timely HR Systems employee life cycle data entry, electronic employee file and HR records maintenance, and assistance with various HR special projects.

Key responsibilities and accountabilities

(may perform other duties as requested not specifically addressed in this document) Priorities can often change in a fast-paced environment like ours, so these roles include, but is not limited to, the following responsibilities, according to the role: Senior Employee Experience Specialist: Maintain comprehensive knowledge of HR programs, plans, policies, and processes, payroll, and HR systems; Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service; Perform audits and controls to ensure compliance with HR policies and procedures, supporting the management team; Assist with reporting on annual HR processes such as performance appraisal or compensation planning; At least 2 years of experience in the role or in Human Resources positions.

Main Job Requirements Education and specific Training

Bachelor's degree required in HR, Business, or related field (preferential). Fluency in English (minimum B2). Work Experience Proven success in delivering a high quality work product requiring a high level of attention to detail; Experience in conflict resolutio