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GPO - O2C ( Credit to Cash / Order to Cash Global Process Owner )

3 months ago

Chandigarh, Chandigarh, India Michael Page Full time
Opportunity to work with the Global MNC company Accelerate your career

About Our Client

A leading American global agribusiness and food company operating in over 40 countries with approximately 32,000 employees .

Job Description

The CTC Global Process owner key responsibilities are:
* Develop and refine the "Vision and Strategy" components for designated end-to-end process area.
* Ownership of 'to-be' and 'as-is' Global process design taxonomy and the associated metrics for the CTC domain. Ownership includes defining Global processes, policies, procedures and templates, conducting impact assessment workshop and approval of process changes plus enabling IT system changes
* Enforces adherence to global design, process and template. Identify, escalate and work with the Service Delivery teams to eliminate process deviations that are not driven by local, regulatory or statutory considerations
* Draft and implement a consistent Global CTC policy and procedure document. Lead policy governance and compliance across all BBS locations
* Contribute to the definition, implementation and evolution of the enterprise-wide business process governance model. Lead and support change management and communication efforts for all CTC transformation projects
* Define, monitor and drive improvement of end-to-end process performance metrics. Incl. as-is baselines and target future state KPIs.
* Monitor and embrace cross-industry best practices for Order to Cash process area, to fast-track process maturity and identify opportunities to lead transformation projects
* Periodically participate in Governance meetings with various stakeholder to review current processes and align them with Global strategy across the SSC, Global and Local/BU functional teams
* Increase general process awareness across the enterprise incl. business rules and key interfaces - reinforce the benefits to Customers and the organization of complying to global processes
* Monitor Process Controls and ensure all observations by Internal Audit group are mitigated/resolved

The Successful Applicant

Essential:
* Experience in Agribusiness/Commodity trading industry preferred
* Education Qualification - Bachelor's degree or equivalent experience. CPA or other professional qualification would be helpful * 10+ years' experience in Order to Cash process, with ideally 6 years of experience in process design and/or optimization with SSC's; preferably in a complex, fast paced and matrix and challenging work environment
* Deep function, process, transformation and project management knowledge and experience, high attention to detail
* Results orientated, fact-based and the patience to take people along on a change journey. Confident stakeholder management skills
* Comprehensive experience with ERP, CTC tools and an affinity to support the development and harmonization of supporting IT tools / environments;
* Demonstrated interpersonal, customer management, analytical, change management and communication skill
* Quick to identify risks and collaborate with necessary parties to develop risk mitigation plans
* An understanding of shared services/ COE operating models; good knowledge of leading practices in shared services (, CRM, SLAs, KPIs, metrics, and reporting)
* Proficiency in English language with excellent oral and written communication skills
* Proficient in MS Office applications, especially in MS excel and PowerPoinT