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GFS ITC Delivery Manager

3 months ago

Hyderabad, Telangana, India Reckitt Full time
We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Finance​

Our Finance team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt.

With a strong emphasis on cross-functional collaboration and partnership, our inclusive, diverse and energised team breaks down traditional barriers, enabling you to thrive in a dynamic environment where you and your ideas matter.

From leveraging insights and analysis to make data-driven decisions - to spearheading sustainable business practices that contribute to consistent and reliable business growth - we are unwaveringly passionate about making a meaningful impact, and always doing the right thing.

About the role

The ITC Delivery Manager is a key role within the newly formed GFS OTC Tower which is accountable for the delivery of Invoice to Cash (ITC) Shared Services across Reckitt's global organisation. The ITC Delivery Manager is responsible for supporting the ITC Head of Delivery in managing all ITC operational outsourced services across all in-scope entities. This includes managing day-to-day operational delivery, driving performance improvement, and deploying further services across the group.

Your responsibilities
  • Management of the outsourced service providers for ITC
  • Drive ownership of operational delivery excellence into outsourced service providers
  • Ownership of all in-scope ITC SLAs, KPIs, performance & HighRadius automation metrics.
  • Review of Accounts Receivables, Bad Debt Provision & Revenue Leakage for in scope markets, looking for opportunities to improve Net Working Capital and support markets in meeting their Net Revenue and NWC targets.
  • Use ITC data & performance metrics, to drive insights, actions & improvements in business outcomes and operational efficiency, creating a business case for improvement opportunities where cost & effort is required.
  • Support the agenda for continuous improvement and process standardisation, considering regional and local changes in collaboration with OTC Global Process team.
  • Drive issue resolution & develop opportunities to improve how technology supports the process to ensure technology leveraged to maximum.
  • Work closely with the OTC Global Process Team to improve global policies and SOPs.
The experience we're looking for
  • Qualified accountant (ACA, ACCA, ACMA etc.) or equivalent with 12+ years' finance experience.
  • Experience of working in a complex, Matrix organisation with a global scope. FMCG experience desirable but not essential.
  • Experience of managing operational process delivery teams, ideally in outsource service environment.
  • Demonstrable knowledge and understanding of End-to-End OTC process.
  • Demonstrable experience with data; seeking insights that drive actions to improve.
  • Experience designing and delivering training and coaching sessions.
  • Ability to engage and manage changes with different level stakeholders and multicultural audience/s through superior communication and presentation skills.
  • Proven ability to deal with and manage conflict.
The skills for success

Project management, Financial systems, Improve business processes, Accounting Principles, Financial Reporting, Internal Controls, Stakeholder engagement and influence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.