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Implementation Specialist
3 months ago
Responsibilities:
- Deliver high quality implementations for the given region while understanding the customer's requirements and meeting the SLAs.
- Meet individual KPI targets – CSAT, TTD & case closure targets and maintain Quality score as per defined goals.
- Investigate Fraud Cases and aim for quick resolution and detection.
- Run basic bulks through SQL queries.
- Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
- Seamless coordination within the team & with external stakeholders (Account Managers/Sales etc.).
- Exhibit strong work ethic.
- Troubleshoot technical issues and escalate problems internally as required.
- Get trained to handle all types of cases independently.
- Identify challenges and opportunities to improve operational efficiency.
- Continuously enhance your knowledge and proficiency through Product Trainings.
- Stay updated with the latest product features and enhancements.
Requirements:
- 1+ years of professional work experience in an enterprise software company.
- 1+ years of hands-on experience with HTML, CSS, JS, ReactJS, and Python.
- Experience with Databases – MySQL, Oracle.
- Good verbal and written communication skills and extensive experience working with clients and partners.
- Strong problem-solving skills and critical thinking abilities.
- Experience of working in a fast-paced global business growth environment would be advantageous.
