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Servicenow Solution Architect

3 months ago

Kolkata, West Bengal, India Tata Consultancy Services Full time

Greetings from TCS

Job Title:
ServiceNow Solution Architect

Location: - 8 Years

Experience Range:
Kolkata

Minimum Qualification:

15 years of full-time education

TCS has always been in the spotlight for beingadept in the next big technologies. What we can offer you is a space to explorevaried technologies and quench your techie soul.

What we are looking for

Required Technical Skill Set:

ServiceNow, ITSM Modules, ITOM, other ServiceNowmodules.

Must-Have:

  • Experience as a Senior Technical Lead /Architect.
  • Experienced in ITIL ProcessDefinition, Integration Solutions, Architecture level configurations.
  • Experienced in leading at least a coupleof Implementation projects in ITSM area and one complete Implementationlifecycle for ServiceNow.
  • Expertise ServiceNow deployments,integration with other thirdparty tools, Orchestration, operationalactivities, Project Management expertise and merging multiple instances.
  • Experience on ITSM migrati on /consolidations.
  • Strong work experience and associated forprojects like Support, Maintenance, Migration, Upgrades, Integrations, andImplementations.
  • Mentor and share technicalknowledge/guidance to team.
  • Design technical solutions based oncustomer requirements and convert to functional requirements.
  • Responsible for reviewing requirements toensure that they are provided in sufficient detail to be accurately estimated.
  • Very good ITIL process knowledge andability to evaluate and bring out the correlations and impacts with respect tocustomer requirements and ITIL / industry standards.
  • Maintains and reviews license Data inServiceNow and proactively reports on the compliance slippage.
  • Must be certified with ServiceNow SystemsAdministrator, ServiceNow Implementation Specialist and ITIL V3 foundation.

Good to Have:

  • Handles customer meetings and provideweekly/monthly reports for customers as well as TCS management.
  • Strong abilities to manage conflicts thatmay arise with customers and/or TCS internal stakeholders.
  • Excellent communication in orchestratingcustomer requirements/needs, solutions, customer responsibilities, risks, challenges,and impacts.
  • Evaluate the tool stability andperformance and provide recommendations.
  • Participate and provide feedback duringplanning meetings (i.e., preiteration, and retrospectives).
  • Knowledge of new ServiceNow modules (HRSD,SecOps, GRC, CSM, ITBM, Etc.).
  • TOGAF or any equivalent certificationpreferred.