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Assistant Manager
3 months ago
Position title
IT Infra - Automation
Reports to
Team Manager
Job grade
Assistant Manager
Location
Chennai
Job Purpose
This position is primarily responsible for the strategic and technical implementation and on-going support of the business process automations - chatbot, scripting etc. The position is responsible to drive & manage digitization across IT and HR landscape.
Key Responsibilities
- Study the business processes and identify the areas for digitization & automation
- Understanding the business processes, evaluation of available solutions meeting the requirements and finalization of the same
- Work closely with the business teams to understand the scope and get the sign- off
- Coordinate with the business stakeholders and agency responsible for designing and building the automations
- Implementation and tracking of automation projects and adoption
- Responsible for the delivery of automations that are secure, efficient, and accurate
- Resolve issues that arise in day to day running of automated processes and providing timely responses and solutions as required
- Own the governance framework for automation processes in IT - onboarding, offboarding, password reset and other queries/requests that might need support
- Analyzing and understanding the IT processes and recommend enhancements and getting those implemented
- Coordination and assistance in enhancements of existing Artificial Intelligence (AI) chatbot and integration of chatbots
- Roll out of AI bot for other use cases
- Understanding the operational challenges in the existing implementations of all HR applications, coordination with vendor and business teams to resolve those
Education
Bachelor of Engineering / Computer Application / Computer Science
Experience
Architectural knowledge & working experience of Artificial Intelligence (AI) & Machine Learning (ML)
Knowledge of script based automation
Knowledge of digital transformation for the support functions - IT, HR, Legal
Skills related to data and reporting
Good communication and presentation skills
Project management skills
Sense of urgency and ability to operate in a fast-paced environment
Should have hands on experience of automation