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OCM and Training Coordinator

3 months ago

Bengaluru, Karnataka, India Siemens Healthcare Private Limited Full time

Job Title:
IT Organizational Change Management and Training Coordinator Service

Now Position Overview:

As the Organizational Change Management and Training Coordinator, you will be the bridge between technology enhancements and our community of end users and IT colleagues.

Your mission is to facilitate smooth transitions in our monthly release, enhance user experiences, and drive adoption of ServiceNow – combining both organizational change management and training responsibilities.


Position Summary:


A successful candidate will be responsible for orchestrating change communication, training initiatives, and content creation related to a global ServiceNow platform for IT and non-IT processes.

You'll collaborate with cross-functional teams, ensuring that platform changes, new features, and optimizations are effectively communicated and understood. Your dual focus on change management and training will empower our community to leverage ServiceNow efficiently.

Key Responsibilities:
1.Change Communication and

OCM:


oDevelop and execute a comprehensive change communication plan for ServiceNow projects and enhancements.oEngage with stakeholders, including end users' representatives and IT teams, to ensure timely and clear communication about platform changes.oCreate targeted messages, newsletters, and announcements to keep the community informed.oMonitor feedback channels and address concerns promptly.

2.

Training and Knowledge Base:


oDesign and orchestrate training programs for end users, covering ServiceNow features, best practices, and process workflows.oCollaborate with subject matter experts to create training materials, including documentation, videos, and guided tours.oMaintain and update the ServiceNow knowledge base, ensuring accurate and relevant content.oConduct or orchestrate (mainly virtual) training sessions.3.


Content Generation:


oProactively generate and encourage creation of content for the knowledge base, FAQs, and self-help resources.oTranslate technical concepts into user-friendly language.oDevelop process descriptions, step-by-step guides, and troubleshooting tips.oEncourage user-generated content by facilitating contributions from the community.4.


User Adoption Metrics and Feedback:


oGather feedback from end users and IT colleagues to identify pain points and improvement opportunities.oUse insights to refine training materials and communication strategies.5.


Championing ServiceNow:


oBe an advocate for ServiceNow within the organization.oPromote the platform's benefits, efficiency gains, and positive impact on business processes.oEncourage collaboration and knowledge sharing among users.


Qualifications:

  • Bachelor's degree in a relevant field (e.g., Business Administration, Communications, Information Technology).
  • Minimum 2 years of combined experience in organizational change management and training coordination.
  • Familiarity with ServiceNow or other enterprise platforms. ServiceNow is a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Proficiency in creating engaging content and facilitating training sessions.
  • Strong interpersonal skills and a proactive attitude.
  • Comfortable working in a global, cross-functional environment.