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H&w Benefits Administrator

3 months ago

Gurgaon, Haryana, India Milliman Full time
Job Details

Description

Duties/Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints.
  • Creating WFM reports for the call center management.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Required Skills & Attributes:

  • Excellent verbal and written communication skills
  • Strong logical, analytical, and problemsolving skills
  • Proficient with Microsoft Office or related software
  • Prior customer service or Account Receivable experience will give you an edge.
  • US Benefit administration experience is mandatory.

Required Qualifications:

  • 24 years of experience into Benefit Administration any domain
  • Bachelor's degree in any discipline

Preferred Skills and Qualifications:

  • High integrity and discretion to ensure the confidentiality of sensitive client data.
  • Ability to work in a team environment and individually.
  • Effective planning and priority setting.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a highpaced and at times stressful environment.