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Only 24h Left Specialist, Service Delivery

3 months ago

Bengaluru, Karnataka, India ReSource Pro Full time
ReSource Pro Operational Solutions Private Limited, Bangalore

About ReSource Pro:

About Us:
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pro's global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.


Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements:
ISG Provider LensTM – Insurance BPO Services and Platform Solutions 2020.

ReSource Pro is placed as High in Product Challenger.

EVEREST PEAK Matrix – P&C Insurance BPS Peak Matrix Assessment 2021.

ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Job Description - Client Specialist, SDU, India

I. Basic Information

Job Title:
Client Specialist

Report To:
AM - Service Delivery

Department:
Service Delivery Unit

Location:
Bangalore, India

II. Purpose of the Position

Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.

III. Principal Responsibilities

Responsibilities

Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)


Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines.

Meets and exceeds client performance standards.0

Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.

Develops and implements procedures to meet quality, quantity, and timeliness standards.

Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.

Coaches' less-experienced staff in learning procedures and insurance knowledge.

Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs

IV. Contact Scope

Internal Contacts

Team members within the client team, supervisor

External Contacts

Client contacts (by email)

V. Minimum Qualifications

Experience

5+ years at least and 1.5+ years as a Team Lead

Education Background

Bachelor Degree (Major)

Skills - Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Competencies and Behaviors

Train others

Builds team relationships

Communicates effectively

Demonstrates functional excellence

Customer centric

Licenses/Certificates

Employee Value Proposition:

  • Join
Work with the best in class profession and know what they do

  • Learn
Learning is a lifelong process and you will have ample opportunities to develop

  • Advance
Real time promotions on business needs.

  • Earn
Our total reward strategy is much more than the base salary

If you are interested, kindly share your updated CV to