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Front Desk Officer

3 months ago

Lucknow, Uttar Pradesh, India nova hospital Ltd Full time

Responsibilities

  • The front office staff is responsible for receiving and greeting the patients and visitors.
They attend phone calls, answer inquiries, and assist patients in filling up documents.

  • Ensure availability of treatment needed for the patient and file and retrieve patient records
  • They make appropriate and timely scheduled appointments of patients with correct doctors. The staff must have time management skills, as patients don't like to wait unnecessarily for doctor's consultation.
  • Reaching out to patients about their appointments and doing regular followup phone calls is also a key role of front office staff
  • Recording and collecting patient charges, controlling credit extended to patients, and filing/ collecting thirdparty claims.

Skills / Qualification

  • Multitasking
  • Flexibility
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Word processing
  • Professionalism
  • Quality focus
shift - Rotation

salary - Negotiable

Benefits:

  • Paid time off

Schedule:

  • Day shift

Supplemental pay types:

  • Shift allowance

Work Location:
One location