Director of Operations

Role: Director of operations Experience: 10-15 years Location: HYD Mandatory Skills: SAAS based experience (OR) Software consulting service JD: Location: Hyderabad, India Companies: Suitefy & SuiteEarth Job Type: Full-time | Senior Leadership About the Role We are seeking a highly accomplished, strategic Director of Operations to lead and scale operations for Suitefy and SuiteEarth, two innovative, fast-growing companies in the sustainability and smart living sectors. Based in Hyderabad, this role is ideal for a systems thinker and operational leader who thrives in a high-growth, multi-entity environment. You will be responsible for developing scalable infrastructure, streamlining processes, and building resilient teams that enable exponential growth. This is a key leadership role reporting directly to the CEO/founders and involves close collaboration with Product, Sales, Finance, and Technology functions. Key Responsibilities · Own end-to-end operations across Suitefy and SuiteEarth — including sales support operations, marketing activities, business processes, internal systems, customer experience, vendor management, and facilities. · Collaborate with finance to lead operational budgeting, forecasting, and P&L management. · Manage timely completion of compliance and regulatory filings. Drive compliance with legal, tax, labor, and industry-specific regulatory requirements. · Architect operational strategies that support rapid business growth and geographic expansion. · Design and implement SOPs, workflows, and automation to eliminate inefficiencies and reduce operational risk. · Lead cross-functional execution by aligning resources, teams, and timelines with strategic priorities. · Hire, coach, and retain top talent in operations, administration, and support functions. · Build and enforce OKRs/KPIs for operational departments; monitor and drive performance against targets. · Select and deploy tools/technologies leveraging AI that improve transparency, scalability, and decision-making. · Establish SLAs, vendor scorecards, and service metrics to uphold operational excellence. Candidate Requirements Professional Background · Minimum 10–15 years of progressively senior experience in growing software services operations, with at least 5 years in a leadership role managing cross-functional teams. · Strong experience scaling operations in Software Consulting Services and SaaS Software product companies. · Track record of building repeatable, metrics-driven systems that have supported 2x–5x company growth. · Experience managing large budgets and making data-informed operational decisions. · Prior exposure to multi-entity or multinational environments is strongly preferred. Education · Bachelor's degree in Business Administration, Commerce, Finance, Engineering, Operations Management, or related field. · MBA or equivalent executive education is a significant advantage. --- Leadership Attributes & Persona Fit To thrive in this role, you must bring more than just experience — you must be a strategic, analytical, and mission-driven leader who embodies the following traits: · Systems Thinker: Sees the big picture and understands how people, processes, and tools connect. · Execution-Focused: Gets things done with speed and precision. Obsessed with operational excellence. · Builder’s Mentality: Comfortable working in ambiguity; builds systems, not just manages them. · People Developer: Leads with empathy, mentors team members, and builds strong internal culture. · Change Driver: Not afraid to challenge the status quo. Passionate about continuous improvement. · AI and Data-Literate: Makes decisions using evidence, metrics, forecasting, and leveraging AI tools whenever possible. · Integrity & Accountability: Operates with transparency and a strong sense of ownership. --- Success Criteria (First 6–12 Months) The following outcomes will define success in this role: 1. Operational Foundations Built o All key departments have documented and efficient processes in place. o Core systems and tools integrated to support collaboration, monitoring, and reporting. 2. High-Performance Teams in Place o Key hires completed; team performance managed through KPIs and regular reviews. 3. Operational Efficiency Gains o Measurable improvement in cost per operation, SLA adherence, customer satisfaction, and time-to-resolution. 4. Scalability Achieved o Infrastructure and processes capable of supporting 2x–3x growth without significant added cost or complexity. 5. Cross-Functional Alignment o Seamless coordination between operations and departments like Product, Finance, and Customer Experience. --- Compensation & Benefits (Please provide input here — placeholder values below) · Competitive base salary: ₹ (As per market conditions, skills and experience) · Performance bonuses · Equity/ESOP options (if applicable) · Health insurance · Paid time off ---