Salesforce Service

2 weeks ago

Mumbai, India N53 Tech Full time

Location: Mumbai Experience: 3–5 years Type: Full-time About the Role One of our esteemed clients is seeking a techno-functional Salesforce professional passionate about transforming service processes through automation, AI, and innovation. As a Service & Automation Owner , you’ll drive end-to-end service transformation using Salesforce Financial Services Cloud , working closely with business and technology teams to design intelligent, scalable, and compliant service experiences. What You’ll Do Lead service transformation initiatives using Salesforce Service Cloud & Financial Services Cloud Design & deploy automation workflows using Flow, OmniStudio, and Einstein Bots Act as the techno-functional bridge between business stakeholders and delivery teams Gather business requirements, define user stories, and manage product backlogs Champion AI-driven tools and automation-first initiatives to enhance service operations Collaborate with cross-functional teams for seamless solution delivery Continuously monitor, measure, and optimize service processes What You’ll Bring Bachelor’s degree in Engineering (mandatory) MBA (mandatory) 3–5 years of hands-on Salesforce experience, including 3+ years in Service Cloud BFSI domain experience is a must ; Wealth Management exposure preferred ⚙️ Strong knowledge of Salesforce automation (Flow, OmniStudio, Einstein/Agentforce) Experience in Dialer integration (e.g., Genesys) is a plus Strong business analysis, stakeholder management, and agile delivery skills

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