Customer Support Executive

4 weeks ago


Nagpur, Maharashtra, India Hireologist Full time
Customer Support Executive

We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. This role involves providing high-quality assistance to global customers.

About the Company

Hireologist is a fast-growing SaaS company focused on helping small and medium-sized businesses streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently.

Key Responsibilities
  • Take full ownership of customer queries and ensure timely resolution.
  • Provide support via phone, email, and live chat.
  • Troubleshoot both technical and non-technical issues.
  • Escalate unresolved concerns to relevant internal teams.
  • Collaborate with QA and Engineering to investigate bugs and keep users updated.
  • Track and act upon customer feedback.
  • Create and maintain a knowledge base of solution articles.
  • Identify opportunities for product improvement and share insights with the product team.
Requirements
  • Graduate in any discipline.
  • 1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia).
  • Excellent verbal and written communication skills in English.
  • Self-motivated, quick learner with strong problem-solving skills.
  • Willingness to work night and early morning shifts (rotational).
Desirable Skills
  • Experience with SaaS-based platforms.
  • Familiarity with support tools like Zendesk, Freshdesk, Intercom.
  • Experience with Jira or similar ticketing/bug tracking systems.
  • Ability to simplify complex technical issues for customers.


  • Nagpur, Maharashtra, India beBee Careers Full time

    Job Title: Customer Support RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for verifying alerts with customers through calling and CCTV verification.


  • Nagpur, Maharashtra, India beBee Careers Full time

    Customer Support Specialist RoleThis is a full-time position for a Customer Service Executive where you will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and overseeing customer service operations.


  • Nagpur, Maharashtra, India beBee Careers Full time

    Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for verifying alerts with customers through calling and CCTV verification.The key responsibilities of this role include:


  • Nagpur, Maharashtra, India beBee Careers Full time

    About This RoleWe are seeking a dynamic B2B Customer Support professional to build and manage strong relationships with our clients. As the main point of contact, you will be responsible for understanding client needs, coordinating new packaging developments, ensuring timely project execution, and providing exceptional ongoing support.


  • Nagpur, Maharashtra, India beBee Careers Full time

    We are looking for a talented and experienced professional to join our team as a Customer Support Specialist.In this role, you will be responsible for providing exceptional customer experiences through various channels, including chat, email, and phone.Key responsibilities include resolving issues efficiently, escalating complex problems when necessary, and...


  • Nagpur, Maharashtra, India beBee Careers Full time

    Customer Support ExecutiveThe Role:We are seeking a motivated and customer-focused individual to provide timely and professional support for clients' inquiries, orders, and account-related matters. This role is critical in maintaining customer satisfaction and ensuring smooth day-to-day operations.The Ideal Candidate:You will have excellent communication...


  • Nagpur, Maharashtra, India beBee Careers Full time

    Sales ResponsibilitiesAs a Pre-Sales & Support Executive, your primary responsibilities will include:Generating leads and converting prospects into customers through outbound sales activities.Providing product demonstrations and support to potential and existing clients.Collaborating with the sales team to develop and implement effective sales...


  • Nagpur, Maharashtra, India Apna Ride Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...


  • Nagpur, Maharashtra, India beBee Careers Full time

    Key ResponsibilitiesLead and manage application support, services, and cloud support teamsDevelop and maintain strong relationships with clientsIdentify and report possible product defectsDefine and implement service delivery strategiesDrive business growth by identifying new opportunitiesMaintain customer relationships and increase CSIEnsure support...


  • Nagpur, Maharashtra, India Apna Ride Full time

    We are seeking a seasoned Customer Support Manager to oversee the customer service experience for Apna-Ride. This is a leadership role that involves creating and implementing policies, procedures, and training programs to ensure exceptional customer support.Key Responsibilities:Lead a team of customer support representatives in delivering high-quality...