Customer Support Executive
4 weeks ago
We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. This role involves providing high-quality assistance to global customers.
About the CompanyHireologist is a fast-growing SaaS company focused on helping small and medium-sized businesses streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently.
Key Responsibilities- Take full ownership of customer queries and ensure timely resolution.
- Provide support via phone, email, and live chat.
- Troubleshoot both technical and non-technical issues.
- Escalate unresolved concerns to relevant internal teams.
- Collaborate with QA and Engineering to investigate bugs and keep users updated.
- Track and act upon customer feedback.
- Create and maintain a knowledge base of solution articles.
- Identify opportunities for product improvement and share insights with the product team.
- Graduate in any discipline.
- 1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia).
- Excellent verbal and written communication skills in English.
- Self-motivated, quick learner with strong problem-solving skills.
- Willingness to work night and early morning shifts (rotational).
- Experience with SaaS-based platforms.
- Familiarity with support tools like Zendesk, Freshdesk, Intercom.
- Experience with Jira or similar ticketing/bug tracking systems.
- Ability to simplify complex technical issues for customers.
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