Customer Support Specialist

4 weeks ago

Morādābād, Uttar Pradesh, India BlobCity Full time
Job Title: Customer Support Executive

We are seeking a highly skilled and empathetic Customer Support Executive to join our team at MyAlphonso, a sub brand of BlobCity. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and ensuring customer satisfaction.

About Us:

MyAlphonso is a fast-growing e-commerce brand dedicated to providing the freshest and most authentic Alphonso Mangoes directly from the orchards of Ratnagiri and Devgad to our customers' doorsteps. Our mission is to uphold the legacy of India's most beloved mango while offering an unparalleled online buying experience.

Key Responsibilities:
  • Customer Communication:
    • Respond to customer inquiries via email, chat, phone, WhatsApp, and social media DMs.
    • Educate customers on Alphonso mangoes & other varieties, origin, ripening timelines, shelf life, and storage instructions.
    • Handle pre-sales inquiries (e.g., delivery timelines, order quantity recommendations, and mango quality) and post-sales support (e.g., order tracking, issues, or replacements).
  • Order & Delivery Support:
    • Monitor and manage order fulfillment statuses using the internal e-commerce dashboard or third-party logistics tools.
    • Coordinate with logistics and warehouse teams to ensure timely delivery, especially during peak season.
    • Resolve delivery issues such as delays, damaged packages, incorrect orders, or missing items promptly.
  • Issue Resolution:
    • Address customer complaints regarding quality, ripeness, spoilage, or delayed delivery.
    • Ensure accurate and fair resolutions through refunds, or replacements in accordance with company policies.
    • Escalate complex or sensitive issues to the Customer Support Manager or Quality Assurance team.
  • Customer Feedback & Insights:
    • Collect and document customer feedback to support continuous product and service improvements.
    • Maintain a knowledge base of frequently asked questions (FAQs) and customer concerns for internal and external use.
    • Track recurring issues to identify process improvements or training needs.
  • Systems & Documentation:
    • Log all interactions and resolutions in CRM software (e.g., Freshdesk, Zendesk, HubSpot).
    • Generate daily/weekly reports on customer queries, ticket volumes, resolution times, and satisfaction ratings.
    • Maintain accuracy in order documentation, customer records, and service history.
Requirements:
  • Bachelor's degree in any discipline (preferred: Communication, Business Administration, Hospitality).
  • 1–3 years of experience in a customer support or service role, preferably in e-commerce or FMCG sectors.
  • Excellent verbal and written communication skills in English. Fluency in Hindi and/or Marathi is a plus.
  • Strong interpersonal skills and a calm, patient approach when handling stressed or frustrated customers.
  • Proficiency with customer service tools and e-commerce platforms (Shopify, WooCommerce, or similar).
  • Ability to multitask, manage time effectively, and work under pressure.
  • Creative with a problem-solving mindset.
Preferred Attributes:
  • Passion for food, agriculture, or relevant fields.
  • Prior experience in handling perishable product support or high-volume seasonal operations.
  • Willingness to work flexible shifts, including weekends, during peak demand.
  • Team player who thrives in a fast-paced and customer-centric environment.
What We Offer:
  • Opportunity to work with a growing D2C (direct-to-consumer) brand in the premium food space.
  • Friendly, collaborative work culture focused on quality and integrity.
  • Product training and access to our supply chain experts to better understand Alphonso mangoes.

  • Customer Support Specialist

    1 week ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    **Job Title:** Customer Support SpecialistWe are seeking a dynamic and customer-focused individual to join our team as a B2B Customer Support Specialist. In this role, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and providing exceptional support throughout the project lifecycle.

  • Customer Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will play a crucial role in providing exceptional customer support and driving sales.Responsibilities:Address customer inquiries and resolve issues during onboarding to ensure high levels of customer...

  • Customer Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Customer Support SpecialistWe are looking for a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service experience to our clients.Key Responsibilities:Respond to client inquiries via live chat or email, providing timely and effective...

  • Customer Support Specialist

    1 week ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Customer Support Specialist JobWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through various channels.About the Role:The successful candidate will be a motivated and empathetic individual with excellent communication skills....

  • Customer Support and Sales Specialist

    1 week ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Customer Support and Sales SpecialistWe are looking for a professional who can handle customer inquiries, provide solutions, and identify sales opportunities. This full-time role involves working efficiently in a fast-paced environment, managing time effectively, and ensuring that all customer interactions are handled professionally.

  • Customer Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    About the RoleThis is an exciting opportunity to join our team as a Customer Service Specialist. We are looking for a talented individual who can provide exceptional customer service experience and support our business growth.The successful candidate will be responsible for assisting clients on all inquiries via live chat or email, ensuring efficient and...

  • Customer Support Associate

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Customer Support Specialist Job DescriptionThis position is responsible for providing exceptional customer service and technical support to customers via phone, email, and chat. The ideal candidate will have excellent communication skills, hands-on experience in mobility-related applications & desktop/general system-related issues, good experience in...

  • Customer Support Specialist

    1 week ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Job Title: Customer Support SpecialistJob Description:This role is responsible for providing exceptional customer support and resolving grievances in a timely and efficient manner. Key responsibilities include tracking and closing customer requests within Service Level Agreements (SLAs), reporting internal MIS, ad-hoc data, and insights to stakeholders,...

  • Technical Customer Support Representative

    1 week ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Remote Support SpecialistWe are seeking a skilled and dedicated Remote Support Specialist to join our team. As an On-Call Support Specialist, you will play a critical role in providing seamless IT and customer support services to clients across North America and Europe.

  • Customer Support and Quality Assurance Specialist

    1 week ago

    Morādābād, Uttar Pradesh, India beBee Careers Full time

    Customer Support and Quality Assurance SpecialistAbout the Role:We are seeking a highly motivated and experienced customer support specialist to join our team. The successful candidate will be responsible for ensuring that customers receive exceptional service and that their concerns are resolved promptly and efficiently.Key Responsibilities: Providing...