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Content Team Lead

4 weeks ago

Hyderabad, Telangana, India Pepper Content Full time

**Pepper Content's Vision for Quality Success**

We are building the world's largest content solutions ecosystem, connecting top professional writers and editors to deliver exceptional content for leading enterprises.

The BFSI Senior Editor (Quality Success Manager) plays a pivotal role in maintaining quality standards and driving growth of our content operations across various projects from key clients.

**Key Responsibilities:**

  • Briefing and Preparation: Attend client meetings, create and refine client briefs, and assign the right writers and editors for each project.
  • Delivery Planning and Coordination: Collaborate with our Operations team to manage delivery timelines.
  • Creator Evaluation and Feedback: Evaluate and grade writers' and editors' work, provide regular feedback, and flag problematic creators.
  • Quality Control and Rework Management: Conduct spot-checks on written and edited assignments, proactively address quality issues before client delivery, diagnose and process rework requests, and identify root causes of rework requests.
  • Escalation Management: Address quality escalations as directed by Managing Editors, attend and document client meetings for escalations.
  • Team-Building: Engage writers and editors with regular feedback and guidance, identify training needs, and respond accordingly.

**Ideal Candidate Profile:**

  • At least 6+ years of experience in copy-editing or reviewing roles, preferably in content marketing within the Insurance or digital publishing industry.
  • Strong copyediting and proofreading skills, advanced knowledge of applied grammar, and best practices in content writing.
  • Clear understanding of content marketing, content writing, and SEO principles.
  • Strong team leadership and project management skills.
  • Some experience in client-facing roles.

This is an exciting opportunity to collaborate with top brands and enterprises, working alongside some of the best talent in content operations. If you fit the criteria, we encourage you to apply.