Customer Care Executive

2 days ago

Rajkot, India Mphasis Full time

Walk in Drive held at Mphasis Mangalore for a Voice process. Interested candidate please attend the walk in drive on the below addressInterview date: From 26th Nov to 5th of December 2025Interview time: 10.30 am to 5pmJob DescriptionJob Title: Customer Support Officer - BPOWork Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office)Shift time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location (Night shifts only)Role & responsibilitiesRespond to customer queries via inbound/outbound calls and emails within defined SLAsRecord interaction using client system with proper classificationRefer Knowledge base and perform task as per defined processFollow up and closure of interactions to ensure customer satisfactionPassionate about customer serviceComfortable with Rotational shifts, extended working hours and weekly offs.Candidate should clear the V&A and online typing testsPreferred candidate profileOperating the computer- IntermediateMS Office - IntermediateAvaya/Phone Operating skills BeginnerFluent in Spoken and written English with effective Business CommunicationCommunication in neutral accent over phoneActive listening and probing skillsBasic knowledge of InsuranceGraduate freshers with excellent communication skillsAnalytical skills

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