Information Technology Support Specialist
2 weeks ago
Summary: The Lead IT Support Engineer delivers effective support to users, partners, and key stakeholders in a timely, professional, and customer-oriented demeanor. The Lead IT support Engineer will serve as the primary point for incoming support inquiries and ensure the reliability and operation of various end-user computing systems. This person will actively use our ticketing system to effectively manage support issues and communicate/document issues for escalation to support groups. They will also provide leadership and technical guidance to the entire support team. Essential duties/responsibilities: ● Provide technical assistance and day-to-day support for local and remote incoming inquiries related but not limited to computer systems, software, hardware, printers, and phones. ● Walk through the problem-solving process with staff both local and remote and respond via email, ticketing system, and phone after leveraging diagnostic programs and other utilities to find resolutions to problems. ● Help the team document processes and procedures, including troubleshooting steps, and write end-user instructional manuals, guides, and knowledge base articles to post and maintain on our service desk portal. ● Participate and conduct technology workshops for our end users. ● Ensure timely processing of on/off boarding staff (i.e., new hire/termination process). ● Utilize existing Curriculum Associates policies and procedures and apply in support situations as required. ● Assist with system patching and coordinate with the IT Infrastructure team on larger scale upgrades, deployments, and security initiatives. ● Provide technology assistance, coaching and guidance to the team. Required Job Skills and Abilities: ● Experience in IT Support Services, PC, Mac troubleshooting and problem resolution. ● Windows, MacOS and iOS experience is preferred. ● Have strong organizational skills, problem-solving skills, and are detail orientated. ● Have strong experience using and supporting multiple collaboration products. ● Have strong customer service skills with high concern for customer satisfaction. ● Good written and verbal communications skills. ● Knowledge of Helpdesk Applications. ● Experience providing tiered support with in-depth knowledge of desktop/application troubleshooting. ● MS Office 365 Productivity Suite, both past and current, with aptitude to pick up new application support quickly. ● Basic understanding of networking concepts, including DNS, DHCP, and TCPIP and how it relates to the desktop environment. ● Experience with desktop maintenance tools. ● Experience with Active Directory user and group administration. ● The ability to apply a clear and consistent troubleshooting methodology to support related issues. ● Experience with system provisioning suites. ● Enjoy working in a collaborative environment where priorities shift to meet the needs of the organization. Required Education and Experience: ● 10+ years’ experience in a relevant role preferred. ● Relevant certifications are advantageous.
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Information technology support specialist
3 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
4 weeks ago
Bengaluru, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Specialist
2 weeks ago
Bengaluru, Karnataka, India Three Arts Tech Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time on-site role for an Information Technology Specialist located in Bengaluru. The Information Technology Specialist will be responsible for network administration, troubleshooting, ensuring network security, and providing customer service support. Daily tasks include maintaining and optimizing network infrastructure,...
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Information Technology Support Specialist
3 weeks ago
Bengaluru, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
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Information Technology Support Specialist
3 weeks ago
Bengaluru, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
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Information Technology Support Specialist
4 weeks ago
Bengaluru, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim...
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Information Technology Support Engineer
1 week ago
Bengaluru, Karnataka, India Metadome Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany Description is a global leader in revolutionizing immersive digital experiences using XR and AI for top brands. Specializing in next-gen interactive solutions, we help industries like automotive and fashion engage customers and drive conversions. Our culture is built on curiosity, creativity, and a shared commitment to delivering exceptional results....
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Bengaluru, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim to...
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[3 Days Left] Information Technology Specialist
2 weeks ago
Bengaluru, India Calyrosy Full timeJob Description Role Description This is a full-time role for an Information Technology Specialist, located on-site in Bengaluru. The Information Technology Specialist will be responsible for overseeing network administration, ensuring network security, and providing troubleshooting and customer service support. Day-to-day tasks include monitoring and...
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Information Technology Security Specialist
4 weeks ago
Bengaluru, India TalentBridge Full timeTitle: Security Specialist - Infrastructure Security Location: Subramanya Arcade, Grd-3rd Floors No 12, Bangalore, Karnataka, IND, Job Description Security Specialists in the Infrastructure Security specialty apply their technical expertise to implement and deploy Cloud & Infrastructure Security services for client billable services, supporting service...
