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Customer Relationship Executive

3 months ago

Jaipur, India Priseine Technology Services Full time
Key Responsibilities:Client Interaction: Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.Relationship Management: Develop and maintain strong relationships with clients to ensure their continued satisfaction and loyalty.Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a high level of customer satisfaction.Feedback Collection: Gather and analyze client feedback to identify areas for improvement and to enhance the overall customer experience.Reporting: Prepare regular reports on client interactions, satisfaction levels, and any issues resolved.Collaboration: Work closely with other departments such as sales, marketing, and product development to ensure a seamless client experience.Training & Support: Provide clients with training and support on product features and usage to maximize their satisfaction and success.Qualifications:Educational Background: Bachelor's degree in Business Administration or Science or EngineeringExperience: At least 2-3 years of experience in customer service, client relationship management, or a related role.Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams.Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think on your feet and resolve issues promptly.Interpersonal Skills: Strong interpersonal skills, with a friendly and approachable demeanor.Technical Skills: Proficiency in Microsoft Office Suite and CRM softwareAttention to Detail: High level of attention to detail and accuracy in work.Adaptability: Ability to adapt to changing client needs and industry trends.Preferred Qualifications:Industry Knowledge: Familiarity with the electrical transformer industry or related manufacturing sectors.Additional Languages: Proficiency in multiple languages is a
  • Experience1 - 3 Years
  • No. of Openings1
  • EducationB.Sc, B.Tech, M.Sc, M.Tech
  • RoleCustomer Relationship Executive
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • Gender[ Male / Female ]
  • Job CountryIndia
  • Job TypeWork from Office