Current jobs related to Operations Manager - Bangalore - NTT

  • Quantitative Risk Manager

    17 hours ago

    Bangalore City, India Shell Business Operations Full time

    Job Purpose Shell Trading and Supply is the world’s largest energy trading business and operates in every major energy market around the world. It supports the Shell group businesses by trading natural gas, electrical power, crude oil, refined products, biofuels, chemical feedstocks, freight, and environmental products. Shell Trading and Supply also...

  • Operations Manager

    3 days ago

    bangalore, India Meatigo by Prasuma Full time

    Company: MeatigoLocation: Bangalore/HyderabadJob Type: Full-TimeAbout Meatigo: Meatigo is a leading online e-commerce platform specializing in premium meats and gourmet products. Our mission is to deliver the freshest and highest quality meat products to our customers, ensuring a seamless and delightful shopping experience.Job Summary: We are seeking a...

  • Operations Manager

    1 week ago

    bangalore, India IBIS Full time

    Job DescriptionThe Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, Heartists and corporate)satisfaction and quality service while meeting/exceeding financial goals. The Operations Manager is responsible for planning, organizing, directing and coordinating activities...

  • Operations Manager

    1 day ago

    bangalore, India IBIS Full time

    Job DescriptionThe Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, Heartists and corporate)satisfaction and quality service while meeting/exceeding financial goals.The Operations Manager is responsible for planning, organizing, directing and coordinating activities of...

  • Operations Manager

    2 weeks ago

    bangalore, India TheEthnic.Co Full time

    Operations Manager - TheEthnic.CoLocation: HSR Extension, BangaloreExperience Level: Mid-Level (3-5 years)Employment Type: Full-Time, On-siteWorking Days: 6 days work weekReports to: FounderCompany Overview:TheEthnic.Co is a fast-growing D2C Indian men’s ethnic wear brand, blending traditional craftsmanship with modern designs. We pride ourselves on...

  • Operations Manager

    4 days ago

    bangalore, India Meatigo by Prasuma Full time

    Company: Meatigo Location: Bangalore/Hyderabad Job Type: Full-Time About Meatigo: Meatigo is a leading online e-commerce platform specializing in premium meats and gourmet products. Our mission is to deliver the freshest and highest quality meat products to our customers, ensuring a seamless and delightful shopping experience. Job Summary: We are seeking...

  • Operations Manager

    3 months ago

    bangalore, India NTT DATA Full time

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Operations Manager

    3 months ago

    bangalore, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Operations Manager

    1 day ago

    bangalore, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Operations Manager

    23 hours ago

    bangalore, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Operations Manager

    1 week ago

    bangalore, India Luxaire Full time

    We are in the Interior design product space for 13years. Currently we are looking for an Operations Executive to monitor our organization’s functions and build processes that meet our business needs. The responsibilities include tracking client service results, logistics, and performing cost-benefit analyses. To be a successful Operations Manager, you may...

  • Operations Manager

    23 hours ago

    bangalore, India Luxaire Full time

    We are in the Interior design product space for 13years. Currently we are looking for an Operations Executive to monitor our organization’s functions and build processes that meet our business needs. The responsibilities include tracking client service results, logistics, and performing cost-benefit analyses. To be a successful Operations Manager, you may...

  • Operations Manager, Operations Manager

    4 months ago

    bangalore, India ASSPL - Maharashtra Full time

    Job Title: Operations ManagerJob Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics...

  • Operations Manager, Operations Manager

    1 day ago

    bangalore, India ASSPL - Maharashtra Full time

    Job Title: Operations Manager Job Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant...

  • Operations Manager

    1 month ago

    Bangalore, India Amazon Full time

    DESCRIPTIONJob Title: Operations Manager Job Description:A strategic and people leader and a large team, the Ops Manager of Amazon INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he create Building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key...

  • Operations Manager

    5 hours ago

    bangalore, India Workafella Full time

    Job Description: • Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction • Oversee the operations functions of the unit as per the organizational chart. • Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction,...

  • Operation Manager

    1 week ago

    bangalore, India Alstom Full time

    Req ID:461742  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...

  • Operation Manager

    1 day ago

    bangalore, India Alstom Full time

    Req ID:461742  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...

  • Operations Manager

    2 weeks ago

    bangalore, India Integrated Personnel Services Limited Full time

    Role - Operation ManagerExperience - 10- 12 YearsLocation - BangaloreThe suitable candidate will have experience in team management, client management and presentations, reviewing Bills of Quantity in FF&E and OS&E, catalog-based and bespoke vendor pricing, and budgets. The candidate should be motivated to work in a fast-paced work environment and driven to...

  • Operations Manager

    2 weeks ago

    bangalore, India Workafella Full time

    Job Description:• Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction• Oversee the operations functions of the unit as per the organizational chart.• Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction,...

Operations Manager

4 months ago

Bangalore, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The Manager, Managed Services Operations operates within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within NTT. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. Their primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client. This role assists with the planning, building and supporting of delivering managed services to meet business objectives.

What you'll be doing

Key Roles and Responsibilities:

  • Proactively monitors and drives service delivery to clients
  • Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers
  • Works with client delivery teams to evaluate regional client reviews to ensure proactive incident management at client sites
  • Ensures that the standard client information repository related to technology, operations manuals, etc is current and accurate
  • Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model
  • Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients
  • Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams
  • Plans and implements training and development initiatives for direct reports
  • Reviews training requirements for service operations teams
  • Engages with clients for technical operations as part of routine operations
  • Plans and implements key service improvement priorities based on a continual service improvement approach
  • Feeds continual service improvement priorities into the automation team
  • Leads the team in the implementation of strategic initiatives
  • Measures, analyses and improves teamâs delivery capabilities
  • Ensures that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved
  • Responsible for the day to day running of the Managed Services Operations team in line with the performance established by the business
  • Ensures maximum uptime and the accurate and early response to client operational issues
  • Responsible for resource planning and work allocation to meet agreed service levels
  • Identifies opportunities for continuous service improvement
  • Engages with clients for technical operations as part of routine operations


Knowledge, Skills and Attributes:

  • Excellent organisational and team leadership skills
  • Excellent communication skills â both verbal and written
  • Ability to collaborate with internal stakeholders and external clients
  • Ability to understand budgets and cost management
  • Strong leadership skills including effective time management, prioritisation and delegation of work
  • Excellent focus on client centricity
  • Highly focused on business outcomes
  • Ability to guide the team through transformational objectives set out by the business
  • Ability to communicate and work across different cultures and social groups
  • Ability to work well in a pressurised environment
  • Ability to adapt to changing circumstances


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Information Technology or Business Administration or related Typically requires substantial related experience with a Bachelorâs or equivalent degree
  • ITIL certification


Required Experience:

  • Advanced experience in coaching and mentoring engineering team(s) gained within an information technology services organisation
  • Advanced demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements, etc)
  • Advanced demonstrated experience in organisational change management (transformational experience)
  • Advanced demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Centre

Skills Summary

Continual Service Improvement (CSI), Customer Centric Solutions, People Management, Service Delivery, Service Level Agreement (SLA), Service Operations Management

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.